Alysha Card
Swansea ,Swansea
Summary
Experienced hospitality professional with a strong background in table serving, bar cleaning and maintenance, and barista duties. Demonstrates exceptional skills in effective communication, cultural awareness, and patience under pressure. Adept at memorising orders, handling cash transactions, and tactful up-selling. Known for a positive attitude and the ability to listen attentively to customer needs. Career goal includes advancing within the hospitality industry while continuing to deliver outstanding service.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waitress assistant
Leekes
Cross Hands, Carmarthenshire
2024.01 - 2025.07
- Accurately took orders, making menu recommendations as appropriate.
- Prepared tables for guests and reset tables between customers.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Maintained excellent level of service in busy and demanding restaurant environment.
Retail assistant
Sports Direct
Swansea, City and County of Swansea
2023.05 - 2023.09
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Barista
Starbucks Coffee
Llanelli, Carmarthenshire
2022.10 - 2023.03
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Education
GCSEs - Range of studies
Pontarddulais Comprehensive
Pontarddulais, City and County of Swansea 2021.11 - 2022.05
A-Levels - Range of studies
Gower College
Gorseinon, City and County of Swansea 2022.09 - 2024.05
Bachelor of Science - Criminology and Criminal Justice
Swansea University
Swansea 2024.09 -
Skills
- Table serving
- Bar cleaning and maintenance
- Listening attentively
- Cultural awareness
- Effective communication
- Patience under pressure
- Memorising orders
- Barista experience
- Catering experience
- Hot beverage making
- Cash handling
- Positive attitude
- Tactful up-selling
Certification
I can drive and can travel to get to different locations if needed.
Timeline
Bachelor of Science - Criminology and Criminal Justice
Swansea University
2024.09 -
Waitress assistant
Leekes
2024.01 - 2025.07
Retail assistant
Sports Direct
2023.05 - 2023.09
Barista
Starbucks Coffee
2022.10 - 2023.03
A-Levels - Range of studies
Gower College
2022.09 - 2024.05
GCSEs - Range of studies
Pontarddulais Comprehensive
2021.11 - 2022.05