Frankie Jeffs
Liverpool,Merseyside
Summary
Without sounding too full of myself, I'm a friendly and outgoing character with the love for creating memorable customer experiences and ensuring smooth service. I am skilled in communication and teamwork, and thoroughly enjoy creating a fun and bubbly atmosphere, while being able to adapt quickly to new environments. I'm ready to bring energy and dedication to a front of house role and be a solid part of a good team. After working in a busy holiday resort for the last 5 years, I believe I can tackle anything.
Overview
3
3
years of professional experience
Work history
Bartender and Front of house Member
The Rum & Crab Shack
St Ives, Cornwall
2023.04 - 2025.09
- Created a friendly, bubbly and welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Recommended classic and new drinks to customers, while thoroughly explaining each option, increasing overall sales.
- Took food orders promptly and suggested additional items, contributing to increased sales.
- Attended tables, regularly checking customer needs were met, while also addressing complaints efficiently.
- Operated effectively in a fast-paced environment during every shift.
- Gained knowledge of food allergies, implementing suitable substitutions for guests.
- Controlled high standards of cleanliness through refilling condiments, checking toilets and regular checkbacks.
- Prepared bar equipment, including glasses, garnishes, and ice, before opening hours to ensure smooth service.
- Guided junior staff to enhance their skills, improving overall service quality.
- Managed cash register efficiently, ensuring accurate billing process for customers.
Front of house team member
Scoff Troff Cafe
St Ives, Cornwall
2022.06 - 2023.04
- Enhanced guests experience by providing a bubbly and welcoming personality to improve the overall atmosphere. While also offering patience, understanding and explanation.
- Delivered consistent professional service, even when issues arise, whilst handling multiple tasks simultaneously, and creating cohesion.
- Completed customer orders swiftly and accurately, ensuring customer satisfaction and efficient service.
- Demonstrated respect, friendliness and teamwork to help wherever needed and to run the establishment efficiently.
- Completed basic training for the use of a coffee machine, producing drinks such as cappuccino's, americano's and flat whites.
- Covered evenings, weekends, and bank holidays to support team needs.
- Regularly cleaned work areas and equipment to uphold hygiene standards and ensure a safe environment.
Education
Bachelor of Science - Geography and Planning
University of Liverpool
Liverpool 2025.09 -
A-Levels - Geography, Sociology and Environmental Science
Penwith College
Penzance, Cornwall 2022.09 - 2024.05
GCSEs - Maths, English, Science, Geography, Design and technology, Art
St Ives School
St Ives, Cornwall 2017.09 - 2022.05
Skills
- Understanding of licensing laws
- Positive attitude
- Money handling
- Multitasking efficiency
- Customer engagement
- Alcohol service etiquette
- Patience endurance
- Bar equipment usage
- Reservation system use
- Glassware cleaning
- Beer pouring proficiency
- Food safety understanding
- Cocktail preparation
- Stress resilience
- Food pairing suggestions
Affiliations
- Paddle boarding, Walking, Surfing
References
References available upon request.
Timeline
Bachelor of Science - Geography and Planning
University of Liverpool
2025.09 -
Bartender and Front of house Member
The Rum & Crab Shack
2023.04 - 2025.09
A-Levels - Geography, Sociology and Environmental Science
Penwith College
2022.09 - 2024.05
Front of house team member
Scoff Troff Cafe
2022.06 - 2023.04
GCSEs - Maths, English, Science, Geography, Design and technology, Art
St Ives School
2017.09 - 2022.05