FRANCIS CHUKWURAH
ILFORD ,BARKING
Summary
Dedicated and highly motivated Domestic Supervisor with extensive experience leading domestic services within healthcare environment. Proven ability to supervise teams, maintain high standard of cleanliness, infection prevention, health and safety , and ensure compliance with organisational policies and quality standard .
Experience in staff supervision , rota management, training , performance monitoring, and effective communication with team to deliver safe and efficient services . A proactive and organised leader with excellent problem-solving skills with commitment to continuous improvement and efficient service delivery . Good understanding of safe working practices
Overview
13
13
years of professional experience
Work history
Hospitality Team Leader
Sodexo
Fulham Football club, London
2022.01 - 2023.06
- Created warm, friendly atmosphere through positive guest interactions.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Handled guest queries promptly, enhancing their overall experience.
- Fostered teamwork amongst staff through regular feedback sessions and team-building activities.
- Managed daily cash-handling processes to maintain financial accuracy.
- Monitored employee performance to maintain exceptional service standards.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Liaised with other staff members to verify accuracy and quality in fast-paced environment.
- Anticipated customer requests and operational challenges with forward-thinking mindset.
- Understood and adhered to food safety and hygiene regulations.
- Delivered first-class customer service for memorable guest experiences.
- Operated and maintained security of Point of Sales (POS) system.
- Led shifts and motivated team to drive sales.
In store cleaning Manager
Cleanbrite
Beckton , London
2013.11 - 2020.04
- Enabled seamless running of service by constantly monitoring cleaning material supplies and promptly reordering low-stock items.
- Guided, coached and managed a team of 10 cleaning staff
- Facilitated smooth and effective cleaning operations for a retail organisation
- Fostered positive relationships with clients through strong communication skills.
- Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
Domestic Supervisor
Sodexo
2023.01 - 2025.03
- Fostered a positive work culture to boost employee morale.
- Provided constructive feedback to staff for improved performance levels.
- Identified potential risks and mitigated them through proactive measures.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Promoted health and safety policies among staff leading to reduced workplace accidents.
- Ensured cleanliness standards met with regular inspections of work areas.
- Reported on accidents and investigated incidents to protect staff safety.
- Guided staff to handle chemical solutions in line with COSHH.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Coordinated cleaning teams to meet daily housekeeping demands.
Domestic Supervisor
Medirest
2025.03 - Current
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Implemented company policies effectively, maintained high standards of service delivery.
- Identified potential risks and mitigated them through proactive measures.
- Reported on accidents and investigated incidents to protect staff safety.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Guided staff to handle chemical solutions in line with COSHH.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Trained staff in proper cleaning, sanitisation and infection control.
Education
Postgraduate diploma - Management
Bayero University kano
Kano, Nigeria Higher National Diploma - Science laboratory technology
Federal Polytechnic Ilaro
Ogun state , Nigeria Skills
- Front-of-house operations
- Hospitality and events experience
- Quality assurance and auditing
- Payment processing
- Team leadership and supervision
- Team rota creation
- Deep cleaning
- Staff training
- Facility management
- Health and safety compliance
- Operational support
- Health and safety compliance
- Staff supervision
- Payroll
- Rota management
- Knowledge of cleaning products
- Risk assessment capability
- Roster management
- Stock control and inventory management
Timeline
Domestic Supervisor
Medirest
2025.03 - Current
Domestic Supervisor
Sodexo
2023.01 - 2025.03
Hospitality Team Leader
Sodexo
2022.01 - 2023.06
In store cleaning Manager
Cleanbrite
2013.11 - 2020.04
Postgraduate diploma - Management
Bayero University kano
Higher National Diploma - Science laboratory technology
Federal Polytechnic Ilaro