Summary
Overview
Work History
Education
Skills
References
Timeline
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Francis Walsh

Manchester,MAN

Summary

An energetic and people-focused manager with eight years of expertise in Senior Hospitality Management. I have consistently achieved and exceeded key performance indicators (KPIs) across all operational areas while fostering a culture of exceptional service and positive work environment. As a conscientious and empowering leader, I have successfully overseen the launch of multiple restaurants, in a number of different roles. I take pride in my role as a consummate communicator and enabler, recognising the immense value in developing individuals. I possess a unique blend of empathising and systemising skills, which allows me to excel in understanding and connecting with people while efficiently managing complex hospitality operations. My enthusiasm for continuous learning and personal development extends to nurturing the growth of both individuals and teams. This dedication is rooted in my unwavering passion for the hospitality industry, which drives my commitment to delivering exceptional guest experiences.

Overview

9
9
years of professional experience

Work History

GENERAL MANAGER

WAGAMAMA
MANCHESTER MEDIA CITY
01.2023 - Current
  • Encouraged positive and collaborative work environment which has resulted in lowest staff turnover in the North
  • Highest ENPS (employee net promoter score) in the Company with Industry leading scores
  • Nominated for "Best People" award in yearly wagamama conference
  • Created 'each one teach one' culture with over 10 promotions in 12 months to various parts of the business
  • Pushed innovative and diverse local marketing ideas to maximise sales
  • Gold standard health + safety audits.

GENERAL MANAGER

WAGAMAMA
MANCHESTER AIRPORT
01.2021 - 01.2022
  • Brand new opening in wagamama's first airport opening outside of London
  • Hired, trained and coached over 100+ staff for brand new opening
  • Average weekly sales of 75k
  • Responsible for the organisation of a extremely fast paced 24h operation in a wagamama flagship store.

GENERAL MANAGER

WAGAMAMA
NOTTINGHAM
01.2021 - 01.2021
  • I took on the pivotal role of transforming one of the lowest-performing sites in the UK, facing numerous challenges
  • Through strategic planning, effective leadership, and a commitment to excellence, I successfully revitalised the site, helping it become a thriving wagamama.

GENERAL MANAGER

WAGAMAMA
MANCHESTER PRINTWORKS
01.2020 - 01.2021
  • Won "Best People" award at wagamama conference for my dedication to creating a positive work environment and company leading ENPS
  • Achieved lowest staff turnover in the company
  • Gold standard Safety audit which had never been achieved in this restaurants 20 year history
  • Increased sales during difficult trading conditions to achieve 30% over our yearly sales budget and become one of the most profitable sites in the UK
  • Lead diverse ideas and strategic management to increase sales in post- COVID landscape.

HEAD CHEF

WAGAMAMA
BOLTON
01.2018 - 01.2020
  • Brand new opening of first wagamama 'conversion' site
  • Recruitment + training of 40 BOH staff
  • Average weekly sales £60,000 and a record of £85,000 net per week
  • Achieved leading gross profit results.

HEAD CHEF

WAGAMAMA
TRAFFORD CENTRE
01.2016 - 01.2018
  • Nominated for wagamama "Restaurant of the year"
  • Net sales of over £5 million a year - Top 3 sales restaurants in the UK
  • Achieved record breaking week £126,000 net sales and average weekly sales of £110,000
  • Progressing over 25 individuals with 8 still currently Snr Sous' or Head Chefs within the business.

Education

Skills

  • Staff Training and Development
  • P&L Management
  • Operations Management
  • Performance Evaluations
  • Problem Resolution
  • Staff Development
  • Leader
  • Staff Management
  • Labor and food cost control
  • Employee Retention
  • Budget Planning
  • Customer Engagement
  • Talent Development

References

Available on request

Timeline

GENERAL MANAGER

WAGAMAMA
01.2023 - Current

GENERAL MANAGER

WAGAMAMA
01.2021 - 01.2022

GENERAL MANAGER

WAGAMAMA
01.2021 - 01.2021

GENERAL MANAGER

WAGAMAMA
01.2020 - 01.2021

HEAD CHEF

WAGAMAMA
01.2018 - 01.2020

HEAD CHEF

WAGAMAMA
01.2016 - 01.2018

Francis Walsh