Bogumila Ewa-Boogie Holeksa
Hove,HOVE
Summary
Offering strong organisational skills and customer-focused mindset. Knowledgeable about team leadership and conflict resolution, with strong communication and problem-solving abilities. Ready to use and develop skills in project management, customer service, and team coordination in hospitality manager role.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Breakfast and Room Service manager
The Grand Brighton Hotel
Brighton, Brighton and Hove
03.2018 - Current
- Delegated tasks effectively to maximise team potential and productivity.
- Improved response times, resulting in higher client satisfaction rates.
- Established clear lines of communication between management and staff, fostering a harmonious working environment.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Managed customer complaints for improved business reputation.
- Led team meetings to set performance goals and review progress regularly.
- Coordinated staff development training to improve overall service delivery.
- Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
- Fostered strong relationships with clients through excellent customer service skills.
- Streamlined service operations by enhancing team collaboration and communication.
- Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
- Led and inspired team of 19 to uphold brand standards
Senior Event Manager
The Grand Brighton Hotel
Brighton, Brighton and Hove
02.2015 - 02.2018
- Delivered engaging presentations with clarity and enthusiasm.
- Stayed abreast of latest industry trends, integrated relevant ideas into company's event strategies.
- Cultivated a customer-centric approach amongst team members, resulted in higher client satisfaction rates.
- Solved complex logistical problems to ensure smooth running of events.
- Handled crisis situations effectively whilst maintaining professionalism and calm.
- Conducted post-event evaluations, identified areas for improvement in future events.
- Oversaw registration procedures for simplified attendee check-in process.
- Planned detailed itineraries to deliver seamless experiences for attendees.
- Led a team of professionals, boosted productivity and morale.
- Managed large-scale events from initial planning to successful completion.
- Obtained client feedback to determine improvements for future events.
- Supervised external contractors to achieve successful events.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Promoted seasonal offers to maximise event space bookings.
- Facilitated smooth running of events averaging 350 guests.
Event Manager
The Grand Brighton Hotel
Brighton, Brighton and Hove
01.2012 - 02.2015
- Managed large-scale events from initial planning to successful completion.
- Managed event logistics, ensuring smooth running of multiple events.
- Organised diverse team members, fostering a collaborative work environment.
- Designed event set-up and displays to match client requests.
- Supervised external contractors to achieve successful events.
- Led post-event evaluation, improving future performance.
- Coordinated accessory and table-dressing hire for weddings and parties.
Event Manager
The Grand Brighton Hotel
Brighton, Brighton and Hove
01.2012 - 02.2015
- Coordinated with vendors for seamless execution of services.
- Managed event logistics, ensuring smooth running of multiple events.
- Organised diverse team members, fostering a collaborative work environment.
- Led post-event evaluation, improving future performance.
- Facilitated crisis management, maintaining calm in high-pressure situations.
- Designed event set-up and displays to match client requests.
- Supervised external contractors to achieve successful events.
- Facilitated smooth running of events averaging 250-300 guests.
Junior Event Manager and Meeting Host
The Grand Brighton Hotel
Brighton, Brighton and Hove
03.2010 - 02.2015
- Handled client queries promptly delivering superior customer service.
- Develop a strong relationship with event managers in their everyday role .
- Led small meetings and events independently
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Assisted guests with special dietary requests, ensuring their comfort and safety.
- Provided comprehensive menu knowledge for informed meal choices.
- Followed hygiene and safety regulations to uphold high standards of health protection.
- Ensured set-up standards were consistently met for events and meetings
-
Conference and Banqueting assistant
The Grand Brighton Hotel
Brighton, Brighton and Hove
05.2009 - 02.2010
- Completed day-to-day duties efficiently aiding events team with assignments
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported event managers by coordinating conference breaks and room setups
-
Education
Bachelor of Economy and organisation of enterprise - Economic
Post-secondary economic school
Bielsko -Biala , Poland 09.1997 - 06.1999
Skills
- Resilience under pressure
- Crisis management
- First-aid and Mental health first-aid certified
- Microsoft Office Proficiency
- Project and event management
- Customer service orientated
- Attention to details
- Goal-Driven Event Planing
- Excellent organisation
- Effective communication
- Team engagement
- Positive attitude
- Time-management
- Hospitality
- Customer relations
- Attention to details
- Customer engagement
- Health and Safety Compliance
- Relationship-building
- Staff training and development
- Staff training development
- Professional communication
- Hospitality etiquette
- Motivational leadership
- Fire safety training
- Customer service orientation
Affiliations
- healthy lifestyle , travels , cooking , hiking
Accomplishments
Management Development Academy -20217-2018
Employee of the year- Grand Hotel award's 2022
Highly commended manager of the year 2025
Timeline
Breakfast and Room Service manager
The Grand Brighton Hotel
03.2018 - Current
Senior Event Manager
The Grand Brighton Hotel
02.2015 - 02.2018
Event Manager
The Grand Brighton Hotel
01.2012 - 02.2015
Event Manager
The Grand Brighton Hotel
01.2012 - 02.2015
Junior Event Manager and Meeting Host
The Grand Brighton Hotel
03.2010 - 02.2015
Conference and Banqueting assistant
The Grand Brighton Hotel
05.2009 - 02.2010
Bachelor of Economy and organisation of enterprise - Economic
Post-secondary economic school
09.1997 - 06.1999
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