Jonathan Matthews
Deputy Retail Manager
Sudbury,suffolk
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Enthusiastic Assistant Manger offering 18 years of experience in the retail industry. Excellent team leader and problem solver with resourceful and flexible approach.
Overview
18
18
years of professional experience
Work History
Deputy manager
B and M
Sudbury, Suffolk
10.2024 - Current
- Collaborated with the manager to achieve organisational goals.
- Supervised team members for optimal task completion.
- Oversaw project execution, ensuring timelines were met efficiently.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Enforced company policies for a safe and productive work environment.
- Achieved higher productivity with rigorous time management strategies.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Monitored health and safety measures for guaranteed compliance.
Assistant manager
Poundland
Sudbury, Suffolk
10.2021 - 10.2024
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
Clothing manager
Pep
Sudbury, Suffolk
05.2019 - 10.2021
- Implemented loss prevention strategies, reducing incidences of thefts in the store.
- Increased brand awareness with successful promotional events.
- Created an effective sales strategy that drove revenue growth in the store.
- Oversaw restocking process, contributing to improved product availability.
- Fostered a positive working environment by promoting open communication amongst team members.
- Managed staff rotas to ensure optimal coverage during peak times.
- Enhanced team productivity through supportive leadership and clear communication.
- Boosted sales performance with regular product knowledge sessions for staff.
- Maintained high standards of cleanliness and organisation on shop floor.
- Leveraged visual merchandising techniques to highlight key products boosting their sales.
- Upheld company policies and procedures whilst managing daily operations efficiently.
- Increased customer satisfaction by implementing efficient shop floor strategies.
- Guaranteed excellent customer service standards, training team in performance and sales strategy.
- Conducted regular performance reviews to encourage employee growth and improvement.
Gardening supervisor
Roys of Wroxham
Sudbury, Suffolk
09.2006 - 03.2019
- Guided and coached staff to achieve individual growth and sales production targets.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Offered instruction, coaching and motivation for enhanced team morale.
Education
Postgraduate Diploma - Landscape Architecture
University of Gloucestershire
Cheltenham 09.2006
Bachelor of Arts - Landscape Architecture
University of Gloucestershire
Cheltenham 07.2005
A-Levels - Art. Technology. Physical Education
Sudbury Upper School
Sudbury 2002
GCSEs - Maths A. Science BB. English B. Art A. Technology A
Sudbury Upper School
Sudbury2000
Skills
- Product and service knowledge
- Recruitment and training
- Performance Management
- Sales monitoring
- Staff training development
- Target motivated
- Customer service excellence
- Loss prevention
- Product knowledge
- Staff management
- Workplace safety practices
- Time management
- Training and development
Additional Information
Member of the Acton Village hall committee
Previous Acton parish councillor
Previous Chairman of Acton Cricket Club
Timeline
Deputy manager
B and M
10.2024 - Current
Assistant manager
Poundland
10.2021 - 10.2024
Clothing manager
Pep
05.2019 - 10.2021
Gardening supervisor
Roys of Wroxham
09.2006 - 03.2019
Postgraduate Diploma - Landscape Architecture
University of Gloucestershire
Bachelor of Arts - Landscape Architecture
University of Gloucestershire
A-Levels - Art. Technology. Physical Education
Sudbury Upper School
GCSEs - Maths A. Science BB. English B. Art A. Technology A
Sudbury Upper School
Similar Profiles
Richard ClarkeRichard Clarke
Telescopic forklift driver at BloorsTelescopic forklift driver at Bloors
Morgan GreenMorgan Green
Customer assistant at Tesco SuperstoreCustomer assistant at Tesco Superstore
Pamela AdamsPamela Adams
HLTA/Trauma informed practitioner at Chalkhill (Sendat Academy)HLTA/Trauma informed practitioner at Chalkhill (Sendat Academy)
SENTHIL KUMARAN RAMALINGAMSENTHIL KUMARAN RAMALINGAM
Deputy Manager at Renault Nissan Technology & Business Centre IndiaDeputy Manager at Renault Nissan Technology & Business Centre India
Pulkit MukhiPulkit Mukhi
Deputy Manager at Deloitte Touche Tohmatsu India LLPDeputy Manager at Deloitte Touche Tohmatsu India LLP