Francis Mogbana
United Kingdom
Summary
Accomplished professional with expertise in workload prioritisation, quality assurance, and inventory control. Demonstrated proficiency in order processing, event planning, and point of sale systems. Adept at client relationship management and customer engagement, consistently delivering exceptional service. Seeking to leverage skills in a dynamic environment to drive operational excellence and enhance customer satisfaction.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Bar and kitchen manager
Four Seasons Hotel
Onitsha, Anambra
04.2023 - 12.2024
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Liaised with guests to build loyalty and strong rapport, encouraging repeat business.
Waiter
Four Seasons Hotel
Onitsha, Anambra
01.2021 - 04.2023
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Prepared tables for guests and reset tables between customers.
- Managed timing standards in food deliveries to minimise delays.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Education
A-Levels - Secondary Education
Christ the King College
Onitsha, Anambra State, Nigeria 09.2001 - 07.2007
Skills
- Workload prioritisation
- Quality Assurance
- Inventory control
- Order processing
- Event planning
- Point of sale systems
- Client Relationship Management
- Customer engagement
Timeline
Bar and kitchen manager
Four Seasons Hotel
04.2023 - 12.2024
Waiter
Four Seasons Hotel
01.2021 - 04.2023
A-Levels - Secondary Education
Christ the King College
09.2001 - 07.2007
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