Summary
Overview
Work History
Education
Skills
Personal Information
Custom
Certification
Timeline
Generic

Farhad Madandar

Berkha,Hert

Summary

Experienced hospitality professional with extensive expertise in bartending techniques, cocktail creation proficiency, and customer service orientation. Demonstrates strong knowledge of hygiene standards, alcohol laws compliance, and food safety regulations. Proven ability in staff training delivery, event planning experience, and venue promotion techniques. Adept at managing bar equipment maintenance, scheduling staff rotas, and handling pressure efficiently. Skilled in profit margin calculation, brand marketing familiarity, and strategic planning to enhance business operations. Career goal includes leveraging comprehensive skills to drive exceptional customer experiences and operational excellence within the hospitality industry.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Chef/ Kitchen Assistant

Woolley's Cafe
London, London
01.2017 - 09.2017
  • Maintained high safety standards during food preparation and serving procedures.
  • Improved customer satisfaction by creating innovative and appetising menu items.
  • Transformed under-utilised ingredients into special menu items.
  • Coordinated prep work, streamlined the cooking process.
  • Streamlined kitchen operations for enhanced efficiency.
  • Orchestrated seamless kitchen service during peak hours.
  • Reduced food waste to improve profitability.
  • Created balanced meal plans abiding by dietary restrictions.
  • Adhered to strict hygiene standards, ensured a clean working environment.
  • Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
  • Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
  • Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
  • Built attractive displays of food items, enticing customers to make additional purchases.
  • Washed dishes quickly after meals service to free up space in the kitchen area.
  • Assisted chefs with meal preparations for smoother service during peak hours.
  • Improved kitchen efficiency by assisting in food preparation tasks.
  • Prepared ingredients for increased speed of cooking process.
  • Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
  • Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
  • Ensured proper waste disposal to maintain a hygienic kitchen environment.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Used kitchen equipment as instructed and to safety protocols.
  • Cleaned food preparation and storage areas in line with schedule.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Rotated stock to keep ingredients fresh.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Assisted in preparation of meals to exact recipes.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Demonstrated proficiency in various cooking techniques, improved dish presentation.
  • Optimised workflow processes reduced time spent on administrative tasks.

Assistant Bar Manager

Ivy Tower Bridge
London, London
03.2023 - 04.2024
  • Ensured adherence to all licensing laws, maintaining venue's good standing in community.
  • Maintained high standards of health and safety within workplace at all times.
  • Created enticing seasonal drink specials to increase sales during holiday season.
  • Streamlined payment processes, improving speed of service during peak hours.
  • Supervised cleanliness of bar area to maintain a welcoming environment.
  • Dealt with supplier invoices, ensuring accurate record keeping.
  • Elevated overall guest experience through excellent communication skills and prompt problem resolution.
  • Oversaw cocktail menu design to attract a diverse clientele base.
  • Boosted team morale by arranging regular training sessions.
  • Conducted regular stock checks, avoiding shortage of essential items.
  • Trained junior staff members on correct pouring techniques, reducing wastage considerably.
  • Handled customer complaints with professionalism and discretion.
  • Assisted in the hiring process for new bar staff members.
  • Supported Bar Manager in administrative tasks for smooth operation of establishment.
  • Managed bar staff rota for efficient shift coverage.
  • Cultivated relationships with regular patrons for consistent patronage and loyalty.
  • Kept up-to-date with latest drink trends, introducing innovative offerings to customers frequently.
  • Enhanced customer service by providing attentive, friendly and knowledgeable assistance.
  • Oversaw line cleaning and cellar management.
  • Led team to deliver outstanding hospitality operations.
  • Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Developed menus with strict cost controls to maximise restaurant profits.

Head Bartender/ Beverage Manager

Gherkin Restaurant and Bar by Searcy's
London
01.2020 - 01.2023
  • Streamlined processes for quicker order fulfilment.
  • Resolved customer complaints promptly, maintained business reputation.
  • Ordered supplies regularly, prevented stock shortages.
  • Fostered positive team environment by promoting open communication and collaboration.
  • Developed new cocktail recipes, enhanced menu variety.
  • Facilitated regular equipment maintenance, ensured smooth operation.
  • Created engaging drink specials for increased patronage.
  • Improved operational efficiency, implemented effective inventory management strategies.
  • Maintained high cleanliness standards, ensured compliance with health regulations.
  • Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
  • Assisted in event planning for successful functions and parties at the bar.
  • Conducted staff training for improved performance.
  • Collaborated with management to establish bar budgets and pricing structures.
  • Ensured customer satisfaction by providing excellent service.
  • Increased sales with innovative cocktail creations.
  • Managed bar operations to maintain efficiency.
  • Oversaw shift schedules to ensure adequate staff coverage.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Served guests spirits, lagers and stouts at bar.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Maintained ready supply of counter-top snacks for guests.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Input orders into register, calculated bills and collected payments.
  • Followed food safety and hygiene requirements to protect guests.
  • Supported serving staff with fast, accurate beverage preparation.
  • Inspected customer identification to verify age against legal standards.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
  • Collected, washed and put away glassware between guests.
  • Conducted regular maintenance checks on bar equipment to avoid unexpected malfunctions during service hours.
  • Streamlined drink preparation processes resulting in reduced wait times for customers.
  • Assisted with event planning including weddings and corporate functions, ensuring seamless beverage offerings.
  • Upheld licensing laws and organisation policies across all operations contributing to a safe, legal drinking environment.
  • Cultivated a welcoming atmosphere with attentive, personalised customer service.
  • Ensured high-quality beverage service by implementing and maintaining rigorous quality control standards.
  • Resolved customer complaints professionally maintaining positive brand reputation despite occasional setbacks.
  • Trained new staff members for increased efficiency in the bar area.
  • Encouraged responsible drinking habits amongst patrons prioritising customer welfare at all times.
  • Designed seasonal cocktail menus, sparking interest and boosting sales.
  • Maintained up-to-date knowledge of current drinks trends, ensuring competitive edge in the market.
  • Developed bespoke beverage packages for private parties meeting individual client needs whilst maximising revenue potential.
  • Supervised hygiene practices within beverage department adhering strictly to health and safety regulations.
  • Oversaw staff rota management balancing operational needs with employee availability fairly and effectively.
  • Managed stock levels to prevent shortages during busy periods.
  • Set daily and weekly cleaning and equipment maintenance schedules.
  • Attracted, recruited and trained new employees.
  • Led team to deliver outstanding hospitality operations.
  • Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
  • Monitored and authorised staff clock-in and clock-out procedures.
  • Identified and maximised upselling opportunities to increase sales and profits.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Gave direction for correct storage and disposal of food in line with company policies and procedures.
  • Operated and maintained security of Point of Sales (POS) system.
  • Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Evaluated products to select mix meeting current customer demand.

Bartender

Rhubarb/ Gallery Mess
London
01.2017 - 01.2020
  • Assisted in menu planning offering innovative ideas based on popular preferences.
  • Provided excellent service to customers, resulting in repeat business.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Resolved customer complaints promptly to maintain good relationships.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Recommended drinks to customers, increasing overall sales.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Collaborated with team members to provide seamless service during busy periods.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Maintained ready supply of counter-top snacks for guests.

Casual Waiting Staff/ Lead Waiter

Jumeirah Carlton Tower
London
01.2017 - 01.2019
  • Showcased professional etiquette when interacting with guests, contributing to brand image positively.
  • Prioritised multitasking under high pressure situations, improving overall service speed.
  • Assured compliance with health and safety regulations, ensuring customer wellbeing.
  • Enhanced customer satisfaction by providing excellent service.
  • Met dietary requirements of customers by coordinating with kitchen staff effectively.
  • Collaborated closely with kitchen staff for seamless food delivery process.
  • Maintained proper hygiene standards in the kitchen for safe food handling.
  • Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
  • Provided prompt service to enhance guest experience.
  • Demonstrated excellent communication skills with customers and colleagues alike.
  • Managed table settings, ensuring neat arrangement.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Practiced healthy and safety measures to comply with regulations.
  • Cleared, set and restocked tables for quick table turnaround.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Managed timing standards in food deliveries to minimise delays.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Prepared tables for guests and reset tables between customers.
  • Polished glasses and cutlery to pristine standards.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Verified completed orders and served guests at tables.

Agency Work

Admiral and Mayfair
01.2017 - 01.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Bartender/ Duty Manager

Pride of Paddington
London
09.2015 - 01.2017
  • Processed payments accurately reducing discrepancies at end of shift tallying.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Provided excellent service to customers, resulting in repeat business.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
  • Resolved customer complaints promptly to maintain good relationships.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Recommended drinks to customers, increasing overall sales.
  • Collaborated with team members to provide seamless service during busy periods.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Supported serving staff with fast, accurate beverage preparation.
  • Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
  • Inspected customer identification to verify age against legal standards.
  • Followed food safety and hygiene requirements to protect guests.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Tapped and attached new kegs, avoiding disruptions in supply for patrons.
  • Maintained ready supply of counter-top snacks for guests.
  • Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
  • Delivered excellent customer service through effective communication skills.
  • Promoted a safe working environment by enforcing health and safety regulations strictly.
  • Oversaw stock checks and reordering, ensuring product availability at all times.
  • Handled cash transactions accurately for financial integrity.
  • Sustained operational excellence with adherence to company policies and procedures.
  • Handled complaints professionally, leading to improved customer retention rates.
  • Ensured customer satisfaction with prompt problem resolution.
  • Managed front-of-house operations to maintain a high level of service.
  • Maintained cleanliness standards, resulting in positive customer feedback.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Stored cash floats and delivered secure banking procedures.
  • Managed customer service interactions, addressing concerns and preserving positive experiences.
  • Handled guest complaints to protect brand reputation.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Oversaw inventory and stock management, optimising levels for operational continuity.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing.
  • Inspected facility to identify and promptly address maintenance needs.
  • Wrote end of shift reports to facilitate service continuity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.

Kitchen Assistant

Papa Gino's
Barnsley, Gloucestershire
01.2013 - 01.2016
  • Unloaded deliveries promptly for immediate storage and use of fresh produce.
  • Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
  • Washed dishes quickly after meals service to free up space in the kitchen area.
  • Maintained cleanliness throughout the kitchen for improved hygiene standards.
  • Helped in the plating of dishes for enhanced visual appeal and presentation.
  • Cleaned utensils, achieving a more efficient work environment.
  • Improved kitchen efficiency by assisting in food preparation tasks.
  • Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
  • Assisted in stock rotation, reducing spoilage and wastage of ingredients.
  • Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
  • Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
  • Adhered to health and safety regulations with careful handling of food and equipment.
  • Ensured proper waste disposal to maintain a hygienic kitchen environment.
  • Stored ingredients properly, extending their freshness dates significantly.
  • Prepared ingredients for increased speed of cooking process.
  • Contributed to team communication, resulting in better workflow efficiency.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Observed health and hygiene standards to minimise food contamination.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Cleaned food preparation and storage areas in line with schedule.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Used kitchen equipment as instructed and to safety protocols.
  • Rotated stock to keep ingredients fresh.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Assisted in preparation of meals to exact recipes.
  • Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
  • Took orders and portioned food for delivery to client tables.
  • Carried out wide variety of tasks to maintain optimal service delivery.
  • Maintained up-to-date knowledge of menu offerings to handle customer queries.
  • Operated cash point as required, handling and recording payments.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Organised ingredients for planned dishes and associated garnishes.
  • Restocked chef workstations with fresh supplies throughout shifts.
  • Operated mixers, cutters and special equipment following health and safety protocols.
  • Readied ingredients and food preparation areas to support smooth kitchen workflow.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Used correct ingredients and ratios in preparation for different dishes.
  • Completed final assemblies on dishes for service to customers.
  • Measured, weighed and mixed ingredients following recipe formulae and procedures.
  • Mastered different types of cuisine, catering to diverse needs.

Bar manager

Ashridge Business School
Berkhamsted, Hertfordshire
06.2024 - Current
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Coordinated events at the venue, leading to increased bookings.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Developed cocktail menus, resulting in increased beverage sales.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.

Education

GCSEs - GCSE English, ITQ 2 or IT Clait plus, Level 1 English, GCSE Maths & IT Clait, Entry 3 English, Level 2 Maths, Level 1 & 2 IT in Esol, Entry 1 English, Entry 3 & level 1 Maths in Esol

Leeds City College
Leeds
01.2008 - 05.2015

Skills

  • Cocktail creation proficiency
  • Alcohol laws compliance
  • Beer draught system maintenance
  • Customer orientation
  • Sales persuasion
  • Menu development capabilities
  • Profit margin calculation
  • Bartending techniques
  • Scheduling staff rotas
  • Table service techniques
  • Product inventory organisation
  • Hygiene standards compliance
  • Drink mixing and serving
  • Event planning experience
  • Food safety regulations
  • Restaurant layout planning
  • Complaint handling expertise
  • Bar layout design understanding
  • Event coordination
  • Marketing strategies
  • Inventory oversight
  • Recruitment and hiring
  • Wine knowledge
  • Stock control
  • Wine pairing
  • Menu knowledge
  • Drink mixing
  • Situational awareness
  • Staff motivation
  • Hospitality management
  • Point of sale systems
  • Workload prioritisation
  • Employee performance evaluation
  • Point of sale operation
  • Time efficiency
  • Health and Safety Compliance
  • Cultural awareness
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Team building
  • Strategic planning
  • Financial reporting
  • Project scheduling
  • Quality Control
  • Resourcefulness
  • Conflict Resolution
  • Inventory control
  • Project Management
  • Inventory management
  • Staff training
  • Quality Assurance
  • Process Improvement
  • Project budgeting
  • Regulatory compliance
  • Budget management
  • Data analysis
  • Food safety compliance
  • Decision making
  • Quality Assurance (QA)
  • Food Hygiene
  • Training
  • Proactive initiative
  • Project coordination
  • Customer service orientation
  • Client Relationship Management
  • Commercial Awareness
  • Staff supervision
  • Relationship-building
  • Change management
  • Wine pairing knowledge
  • Knowledge of hygiene standards
  • Customer Service
  • Team development
  • Staff training delivery

Personal Information

Hobbies: I enjoy keeping fit and active, playing various sports and spending time with family as well as reading.

Custom

Available on request

Certification

Alcohol license


Timeline

Bar manager

Ashridge Business School
06.2024 - Current

Assistant Bar Manager

Ivy Tower Bridge
03.2023 - 04.2024

Head Bartender/ Beverage Manager

Gherkin Restaurant and Bar by Searcy's
01.2020 - 01.2023

Chef/ Kitchen Assistant

Woolley's Cafe
01.2017 - 09.2017

Bartender

Rhubarb/ Gallery Mess
01.2017 - 01.2020

Casual Waiting Staff/ Lead Waiter

Jumeirah Carlton Tower
01.2017 - 01.2019

Agency Work

Admiral and Mayfair
01.2017 - 01.2019

Bartender/ Duty Manager

Pride of Paddington
09.2015 - 01.2017

Kitchen Assistant

Papa Gino's
01.2013 - 01.2016

GCSEs - GCSE English, ITQ 2 or IT Clait plus, Level 1 English, GCSE Maths & IT Clait, Entry 3 English, Level 2 Maths, Level 1 & 2 IT in Esol, Entry 1 English, Entry 3 & level 1 Maths in Esol

Leeds City College
01.2008 - 05.2015

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