Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Craig Burke

Newington,Kent

Summary

Dynamic and results-driven professional with extensive expertise in hospitality management and customer service. Demonstrates exceptional skills in project coordination, event planning, and staff training, ensuring seamless operations and enhanced guest experiences. Proficient in customer relationship management software and scheduling software, with a proven track record of successful venue promotion and supplier relationship management. Adept at project budgeting, negotiation expertise, and workload prioritisation, showcasing resilience under pressure. Committed to leveraging initiative-taking abilities to drive organisational success and achieve career growth within the hospitality industry.

Overview

4
4
years of professional experience
4051
4051
years of post-secondary education
1
1
Certification

Work History

Bar manager

Princes Park
Dartford, Kent
10.2021 - Current
  • Developed menus, resulting in increased beverage sales.
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Managed cash handling procedures.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Negotiated supplier contracts for better pricing and improved product quality.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Coordinated events at the venue, leading to increased bookings.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Mentored junior staff members fostering a supportive work atmosphere.

Events manager

Princes Park
Dartford, Kent
10.2020 - Current
  • Balanced multiple projects simultaneously whilst maintaining attention to detail in fast-paced environments.
  • Delivered high-quality services by coordinating with various teams.
  • Handled queries and complaints from attendees professionally.
  • Worked closely with clients to understand their specific requirements for events.
  • Managed and coordinated all aspects of events, ensuring seamless execution.
  • Developed detailed timelines and checklists to streamline work procedures.
  • Handled budgeting tasks, reducing unnecessary expenditure on events.
  • Dealt effectively with last-minute changes to schedules or plans during events.
  • Organised complex logistics to ensure smooth running of events.
  • Ensured client satisfaction by providing superior event management solutions.
  • Negotiated contracts with vendors, securing favourable terms for the company.
  • Designed innovative themes and concepts for corporate functions and festivals.
  • Established relationships with suppliers for efficient event operations.
  • Selected venues, caterers, and other vendors for successful event planning.
  • Managed large-scale events from initial planning to successful completion.
  • Led tours for customers planning events, weddings and conferences.

Education

Higher National Diploma - Event Management

Uk professional development academy
Sittingbourne, Kent

Higher National Diploma - Event Marketing

Uk professional development academy
Sittingbourne, Kent

Higher National Diploma - L4 Hotel & Hospitality Management

Qualifi
Coventry

Skills

  • Initiative taking
  • Customer relationship management software
  • Project budgeting
  • Staff training
  • Event planning experience
  • Supplier relationships
  • Venue promotion techniques
  • Scheduling software
  • Resilience under pressure
  • Negotiation expertise
  • Workload prioritisation
  • Project coordination
  • Time-management
  • Customer Service
  • Hospitality management

Affiliations

  • Golf, Education,

Certification

Personal Licence Holder,

First Aid Trained,

Multiple Hospitality certifications

Multiple Event Certifications


References

References available upon request.

Timeline

Bar manager

Princes Park
10.2021 - Current

Events manager

Princes Park
10.2020 - Current

Higher National Diploma - Event Management

Uk professional development academy

Higher National Diploma - Event Marketing

Uk professional development academy

Higher National Diploma - L4 Hotel & Hospitality Management

Qualifi

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Craig Burke