FLORIANA ESPOSITO
London,United Kingdom
Summary
Hospitality professional with expertise in staff training, front-of-house operations, and restaurant management. Knowledgeable in labour laws and health compliance, ensuring high service standards and hygiene protocols. Experienced in budgeting, P&L accountability, and revenue forecasting to drive operational efficiency and profitability. Focused on enhancing dining experiences through innovative marketing strategies and customer service training.
Overview
13
13
years of professional experience
Work history
FOH team member
Scarpetta Ltd
London, UK
2020.11 - 2026.02
- Advised customers on wine and beverage pairings with selected food items.
Food & Beverage Assistant
The Ritz Casino
London
2013.11 - 2020.06
- Supported delivery of exceptional service standards in 5-star hotel environment.
- Assisted with cash handling and completion of opening and closing procedures.
- Contributed to stock control by managing wastage and breakages.
- Enhanced knowledge of cocktails, spirits, and wines to better serve guests.
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
Front of House Team Member
L'Aroma Restaurant
Woking, Surrey
2012.12 - 2013.10
- Welcomed customers with enthusiasm.
- Operated effectively in high-pressure situations.
- Assisted with closing tasks, including restocking items and reconciling cash drawers.
- Recognised and encouraged upselling opportunities to enhance sales.
- Listened attentively to guest feedback to improve dining experiences.
- Monitored portion control and waste to optimise profits.
- Managed daily food and beverage service to uphold quality standards.
- Boosted sales by implementing creative marketing strategies.
Education
Diploma of Higher Education - Hospitality
G. Rossini
Naples/Italy 06.2007
Skills
- Knowledge about food allergens
- Reservation system management
- Stock control and ordering
- Budgeting and P&L reporting
- Shift management
- Waste management
- Restaurant openings
- Health and Safety Compliance
- Staff training
- Table service
LANGUAGE
Native Italian speaker
Fluent in English
Affiliations
- Cooking
- Travelling
- Fitness
References
REFERENCE AVAILABLE UPON REQUEST
Timeline
FOH team member
Scarpetta Ltd
2020.11 - 2026.02
Food & Beverage Assistant
The Ritz Casino
2013.11 - 2020.06
Front of House Team Member
L'Aroma Restaurant
2012.12 - 2013.10
Diploma of Higher Education - Hospitality
G. Rossini