Anastasiia Ahafonova
London,City of Westminster
Summary
I have been living in the UK for almost four years and during this time I have developed strong experience and passion for working in hospitality. I am motivated to continue growing within the industry, constantly learning and challenging myself to improve. I take pride in working hard, supporting my team, and creating a welcoming environment where guests receive excellent service and feel valued.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant General Manager
LTD Sandwillwood / The Kings Head Pub
Dorking, Surrey
05.2022 - 02.2026
- Trained team members to deliver exceptional customer service.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Enhanced profitability through targeted cost control measures.
- Increased customer satisfaction by implementing innovative management strategies based on feedback.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Organised promotional events to elevate brand visibility in the local community.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
General manager
Ambar Pub
Kherson/Ukraine
07.2016 - 01.2022
- Identified business opportunities that facilitated market expansion.
- Established partnerships with companies to drive mutual growth.
- Increased operational efficiency through implementation of management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
Education
Bachelor of Science - Biology
National University
Ukraine 09.2007 - 06.2011
Diploma of Higher Education - Philology
Donetsk National University
Ukraine 09.2011 - 06.2014
Skills
- Food hygiene standards compliance
- Knowledge about food allergens
- Restaurant Manager POS system knowledge
- Stock control and ordering
- Budget management
- Budgeting and P&L reporting
- Revenue forecasting
- Financial reporting
- P and L accountability
- Knowledge of labour laws
- Staff recruitment
- Decisive decision-making
- Leadership excellence
- Natural leader
- Understanding of wine pairing
Languages
English
Fluent
Russian
Native
Ukrainian
Native
References
References available upon request.
Timeline
Restaurant General Manager
LTD Sandwillwood / The Kings Head Pub
05.2022 - 02.2026
General manager
Ambar Pub
07.2016 - 01.2022
Diploma of Higher Education - Philology
Donetsk National University
09.2011 - 06.2014
Bachelor of Science - Biology
National University
09.2007 - 06.2011