Pinky Pun
London
Summary
Accomplished leader in food and hospitality for 10 years, known for surpassing targets by embracing technological advancements and process enhancements. Expertise in sustaining operational efficiency and ensuring high levels of employee satisfaction through adaptive management.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Senior General Manager
Boparan Restaurant Group, Slim Chickens
London
2022.05 - 2026.03
- Ensured compliance with licensing, hygiene, and safety guidelines, and maintained smooth operations through open communication with staff.
- Fostered positive work environment, reducing staff turnover. Regular performance reviews identified improvement areas.
- Trained staff and managers for exceptional customer service. Streamlined processes to enhance service and guest experience.
- Conducted daily meetings with FOH and BOH staff to ensure top service.
- Managed daily cash procedures for accurate financial reporting.
- Maintained high food quality, adhering to safety regulations.
- Managed staff rosters for productivity, coordinated with policies, and resolved issues promptly to maintain satisfaction.
- Promoted positive atmosphere and exceeded customer service goals, boosting guest satisfaction.
- Hired, trained, and managed 60-70 team members per restaurant.
- Oversaw inventory to prevent shortages or excesses across 15 sites, using Fourth Hospitality for payroll and EPOS Access for Stocks and Daily Cash Management.
- Engaged positively with customers to promote services. Ensured safe environments, reducing risks, and professionally resolved complaints.
- Maintained hygiene standards for safety and compliance.
- Completed end-of-day financial routines and monitored stock to maximise efficiency.
- Planned staff rotas to meet demand within budget, optimising coverage and minimising payroll costs.
- Monitored performance for continuous improvement.
- Led by example in providing attentive, professional service.
New Site Opening Manager
Boparan Restaurant Group, Slim Chickens
UK
2025.01 - 2025.12
- Coordinated hiring managers, teams, recruitment and training strategies to build successful team.
- Liaised with suppliers to ensure timely deliveries.
- Developed accurate sales forecasts for improved strategic planning.
- Fostered positive work environment with regular team-building activities.
- Supervised project timelines for timely completion.
- Streamlined communication channels, enhanced internal information flow.
- Enforced safety regulations to reduce workplace accidents.
- Implemented cost reduction measures to reduce overhead expenses.
- Maintained smooth-running business operations by delegating priorities to staff members ' abilities.
- Implemented training to further develop staff based on business goals.
General Manager
Leon Restaurants
London
2018.07 - 2022.02
Assistant branch manager
Wasabi Sushi and Bento
London
2014.12 - 2018.07
Internship
Sheraton Grand Hotel and Spa
Edinburgh
2013.05 - 2014.06
Education
Higher National Diploma - Hospitality Management
Edinburgh College
EdinburghCertificate of Higher Education - Business
Higher Secondary Education Board in Business
IndiaSkills
- Sales-Driven attitude
- Knowledge about food allergens
- Food hygiene standards compliance
- Health and Safety regulations
- Brand development and maintenance
- Knowledge of dietary restrictions
- Leadership excellence
- Cash handling
- Constructive feedback delivery
- Staff recruitment and training
- Restaurant openings
- Employee development
- Revenue forecasting
- Waste management
- Restaurant turnover growth
- Shift management
- Restaurant culture building
- Stock control and ordering
- Food and Safety Audit
- Employee scheduling
- Hospitality business management
- Food service background
Affiliations
- Learning new languages
- Travelling
Accomplishments
Best Staff Retention 2024
Best Staff Retention 2025
Certification
Personal License Holder
Food and Safety Level 3
Health and Safety Level 2
Fire Marshall
First Aid
HR Course
Equality and Diversity Course
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Korean
Advanced
References
References available upon request.
Timeline
New Site Opening Manager
Boparan Restaurant Group, Slim Chickens
2025.01 - 2025.12
Senior General Manager
Boparan Restaurant Group, Slim Chickens
2022.05 - 2026.03
General Manager
Leon Restaurants
2018.07 - 2022.02
Assistant branch manager
Wasabi Sushi and Bento
2014.12 - 2018.07
Internship
Sheraton Grand Hotel and Spa
2013.05 - 2014.06
Higher National Diploma - Hospitality Management
Edinburgh College
Certificate of Higher Education - Business
Higher Secondary Education Board in Business