Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Flavio Santos

Portsmouth,Hampshire

Summary

Dedicated professional with a patient and calm nature, adept at providing exceptional customer service. Skilled in meal recommendation and serving techniques, with a proven ability to handle difficult customers effectively. Committed to enhancing the dining experience through attentive service and personalised recommendations.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Waiter

Giggling Squid
Portsmouth, Hampshire
08.2024 - 08.2025
  • Delivered excellent customer service through friendly and polite interaction.
  • Explained dish components clearly to inform customers' decisions.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Worked collaboratively with kitchen staff for efficient service delivery.

Sous chef

Loch Fyne Seafood and Grill
Portsmouth, Hampshire
06.2021 - 01.2024
  • Reinforced safety protocols amongst staff members for a safe working environment.
  • Delivered consistent culinary excellence to diners through attention to detail in plating and presentation.
  • Delegated tasks to junior chefs for efficient kitchen operations.
  • Worked under pressure during peak hours whilst maintaining composure and efficiency.
  • Maintained high standards of food preparation by following recipes accurately.
  • Supported head chef with stock control and rotation, minimising waste with FIFO systems.

Shop assistant

Sainsburys
Dartford, Kent
01.2020 - 06.2021
  • Collaborated effectively with team members during busy periods.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fill up delivering vans
  • Shopper ( on line orders )
  • Fostered positive relationships with customers to enhance loyalty and retention.

Jr Sous Chef

Loch Fyne Seafood and Grill
Greenhithe, Kent
10.2015 - 10.2019
  • Assisted in stock management to prevent food wastage.
  • Adapted quickly under pressure, maintaining speed without compromising quality during peak hours.
  • Stepped up as acting Sous Chef during the absence of senior staff, demonstrating leadership capability.
  • Trained junior staff members to improve their culinary skills and knowledge.
  • Progressed from Kitchen assistant to Chef de Partie to Jr Sous Chef within the company.

Front of house team member

Canastra da Ribeira
Porto , Portugal
05.2011 - 10.2015
  • Facilitated positive dining experiences by providing excellent customer service.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Warehouse assistant

Luis Simoes LDA
Porto , Portugal
03.2009 - 12.2010
  • Sorted incoming products for efficient storage and distribution.
  • Utilised strong physical stamina for heavy lifting tasks.
  • Liaised effectively with suppliers to ensure prompt delivery of orders.
  • Improved warehouse efficiency by maintaining clean and organised work areas.
  • Contributed to achieving targets through consistent hard work.
  • Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.

Education

GCSEs -

Escola EB 23 de Vila Deste
Porto, Portugal
09.2005 - 06.2009

Skills

  • Patient and calm nature
  • Meal recommendation
  • Serving techniques
  • Handling difficult customers
  • Customer Service

Languages

English
Fluent
Portuguese
Native
Spanish
Fluent

Timeline

Waiter

Giggling Squid
08.2024 - 08.2025

Sous chef

Loch Fyne Seafood and Grill
06.2021 - 01.2024

Shop assistant

Sainsburys
01.2020 - 06.2021

Jr Sous Chef

Loch Fyne Seafood and Grill
10.2015 - 10.2019

Front of house team member

Canastra da Ribeira
05.2011 - 10.2015

Warehouse assistant

Luis Simoes LDA
03.2009 - 12.2010

GCSEs -

Escola EB 23 de Vila Deste
09.2005 - 06.2009

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Flavio Santos