Adam Ladjimi
Melton mowbray,leicestershire
Summary
Professional with a patient and composed approach to problem-solving and pressure management. Expertise in team dynamics, marketing strategies, and customer engagement, providing tailored styling advice while ensuring compliance with dress codes. Notable for resilience under stress and adept at resolving complaints efficiently, driving time management improvements. Focused on career advancement through constructive feedback and expanding knowledge in customer relations and marketing.
Adaptable individual with strong desire to contribute to collaborative team environment. Possesses skills in customer service and inventory management, ensuring smooth store operations and customer satisfaction. Aims to enhance store efficiency and foster positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Waiter
The White Horse
Empingham, Rutland
2022.03 - 2024.05
- Delivered excellent customer service through friendly and polite interaction.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Assisted in food preparation, resulting in timely service delivery.
- Checked customer IDs to confirm age before selling age-restricted products.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Relayed feedback from customers to management for continuous improvement.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Support Worker
Mencap
Melton Mowbray, Leicestershire
2024.08 - 2025.06
- Participated in regular team meetings, enhancing quality of care provided.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Listened to clients' current struggles to signpost relevant support.
- Increased volunteer opportunities and awareness of Mencap and support in the community
Education
Diploma of Higher Education - Nursing
SMB College Group
Melton Mowbray, Leicestershire 09/2022 - 06/2023
Skills
- Patient and calm nature
- Problem-solving
- Calm under pressure
- Team building
- Marketing
- Constructive criticism receptivity
- Relationship building with customers
- Styling advice
- Stress resilience
- Complaint handling
- Time efficiency
- Initiative taking
- Staff rota coordination
- Basic first aid certification
Languages
English
Native
Russian
Intermediate
Affiliations
- boxing and nature
Certification
Level 2 Understanding Mental Health in Workplace cert achieved SMB College Group.
Timeline
Support Worker
Mencap
2024.08 - 2025.06
Waiter
The White Horse
2022.03 - 2024.05
Diploma of Higher Education - Nursing
SMB College Group
09/2022 - 06/2023