Fiona Pill

Administrator/Receptionist

Falmouth Pleasure Cruises Ltd

FALMOUTH, Cornwall

08.2000 - 07.2023

Liaised with customers to resolve enquiries, appointment requests and billing questions.
Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Effectively managed incoming and outgoing mail to maximise office efficiency.
Processed invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
Built genuine rapport with clients to support sales and retention rates.
Represented front of house services, maintaining polished, professional appearance to uphold company image.
Managed external queries, engaging with clients face-to-face, by phone and through email.
Managed maintenance and repairs of office facilities and equipment.
Stayed abreast with business developments and innovations to improve administrative systems.
Updated data and records with high accuracy and excellent system navigation.
Addressed questions and escalated issues and complaints to management.
Prepared materials for meetings and distributed minutes to designated recipients.
Implemented cost- and time-saving practices to improve department operations.
Maintained office supplies through inventory audits.
Stored digital and hard copies of important documents in computer software and filing system.
Improved booking system by reducing customer wait times and eliminating appointment errors.
Received, sorted and distributed incoming mail and facilitated outgoing mail for department.
Scheduled and confirmed appointments for entire management team.
Gathered data to create Excel spreadsheets for budget and inventory management.