Mark Bertram
Bude,England
Summary
Dedicated shop manager with over 40 years of retail management experience. Expertise in directing personnel, developing effective merchandising projects, and implementing sales strategies to enhance store performance. Proven ability to motivate employees through positive reinforcement and innovative reward systems. Successfully delivered and supported numerous store refits across the South West, driving both employee and customer satisfaction.
Overview
46
46
years of professional experience
5
5
years of post-secondary education
Work history
Store Manager/Refit Buddy Manager
Coop food
Cornwall
10.2007 - 04.2026
- Managing various conveyance stores across Cornwall.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
Despatch Night Shift Manager
Dawn Pack Meats
Cross hands, Wales
08.2006 - 10.2007
- Facilitated order readiness for collection, loading, and dispatch to relevant lorries.
- Adhered to set deadlines for order fulfilment.
- Assisted in maintaining production line efficiency to satisfy customer orders.
- Coordinated with interpreters to support team management.
- Collaborated with management team to ensure smooth operations.
- Facilitated weekly meetings to discuss progress and challenges experienced by the team.
- Organised team schedules to maximise productivity and efficiency.
Night Shift Manager
Sainsbury’s
Bridgend, South Wales
06.1995 - 08.2006
- Assisted with night time restocking of retail store.
- Prepared shop for customer opening each morning.
- Processed incoming deliveries efficiently.
- Allocated colleagues based on business requirements.
- Assigned specific tasks to employees to enhance shop operations.
- Checked merchandise for correct pricing and presentation.
- Facilitated weekly meetings for staff engagement.
- Contributed to team in Northern Ireland to specialise in meat and fish for new store launch programme.
Meat Manager
Cooperative food
01.1980 - 01.1995
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Gcse
Penyrheol Comprehensive School
Gorseinon, City and County of Swansea 09.1975 - 07.1980
Skills
- Excellent customer service skills
- POS systems
- Merchandising
- Customer relations
- Detail-orientated
- Strategic thinker
- Goal-orientated
- Shop displays
- Staff training and development
- Customer-orientated
- Team player
- Excellent eye for detail
- Aims to meet kpi's
- Consistent
- Staff rota arrangement
Timeline
Store Manager/Refit Buddy Manager
Coop food
10.2007 - 04.2026
Despatch Night Shift Manager
Dawn Pack Meats
08.2006 - 10.2007
Night Shift Manager
Sainsbury’s
06.1995 - 08.2006
Meat Manager
Cooperative food
01.1980 - 01.1995
GCSEs - Gcse
Penyrheol Comprehensive School
09.1975 - 07.1980