Summary
Overview
Work history
Education
Skills
References
Certification
Additional Information
Timeline
Generic

Pete Bonnici

Egham,Surrey

Summary

Hospitality and Events specialist with over 20 years' management experience. Combines a track record of excellent people-management with a high degree of financial acumen and business development skills. Successful in building, motivating, and leading dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Driven to surpass company goals while thriving in deadline-driven environments. Offers a work ethic committed to excellence coupled with a history of actively seeking personal development.

Overview

29
29
years of professional experience
1
1
Certification

Work history

General manager

Picturehouse Cinemas
London, England
06.2023 - Current
  • Lateral move for my second new opening.
  • Managed key stakeholder relationships for smoother project completion.
  • Recruited top-performing candidates to build staff retention and team performance.
  • Prepared and reviewed procedural documents for daily operations.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Scheduled regular team meetings to discuss business updates, issues and recommendations.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Tracked KPIs to drive profitability and target delivery.
  • Fostered culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
  • Streamlined communication processes for improved team collaboration.
  • Identified new business opportunities, leading to market expansion.
  • Grew market share by 10% with 18 months
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Delivered results under pressure to meet tight deadlines.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Successfully delivered multiple events, including 3 film festivals and 4 premiers.
  • Liaised with marketing and PR colleagues to promote special events in social calendars.
  • Implemented promotional strategies, increasing event visibility.

General Manager

Cineworld Cinemas
05.2018 - 06.2023
  • Joined the company as Deputy General Manager, promoted to General Manager within 18 months.
  • Opened a new site in May 2022, which quickly exceeded company expectations and moved up a complexity level within 9 weeks.
  • Held the position of Regional Champion for Health & Safety and IT, implementing best practice across multiple sites.
  • Created robust internal communication processes to ensure all KPIs are met.
  • Showed YOY improvement on both H&S and company compliance audits.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall payroll costs.
  • Drove sales and maintained cost controls.
  • Directed 4 managers with over 70 associates across multiple departments that generated over £7m in revenue.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and H&S regulations, and excellent customer service.
  • Increased operational efficiency by leading staff development and business planning.
  • Provided staff members with the support and training to achieve top customer satisfaction.
  • Coordinated monthly leadership workshops to educate team members on best practices to optimise productivity.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various operational issues.
  • Trained, coached and mentored staff to ensure smooth adoption of COVID-19 safety protocols.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Recruited and trained multiple internal candidates for management role opportunities.
  • Mitigated operational risk, compiling performance, financial, headcount and spend data to forecast outlook.
  • Empowered team members to contribute to continuous improvement, quality and growth of company.
  • Performed monthly P&L analysis, feeding back any discrepancies to the relevant departments.
  • Launched staff incentives and health and wellbeing programmes to build positive company culture.
  • Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
  • Used strategic and forward-thinking business techniques to maximise turnover.

Temporary position

TWS
Farnborough
11.2017 - 02.2018
  • Acted as first point of contact for all queries.
  • Drove sales by following up on all online enquiries, turning leads into customers, up-selling wherever possible.
  • Managed all bookings from both public and trade customers, providing quotes and timescales, and creating all invoices upon completion.

General Manager

Firestation Arts & Culture
Windsor
09.2012 - 06.2017



  • Reported directly to the Managing Director, running a multi-space, multi-use regional arts venue with 2 high volume bars, featuring high-profile comedy, theatre, cinema, music, and cabaret, alongside a gallery, dance studio, classes, and residents' arts programmes.
  • Line- managed programme, technical, and front of house management and teams.
  • Created and implemented all department budgets, structure, processes, and standards against KPIs.
  • Prepared budget reports and other financial performance reports.
  • Analysed key aspects of the business to evaluate the factors driving results and summarised results into presentations.
  • Analysed KPI performance for bids, budgets and forecasts.
  • Analysed key aspects of the business to evaluate the factors driving results and summarised results into presentations.
  • Complete ownership of all F&B over 2 high volume bars with late night operation and daytime dining; Menu design, purchasing, EPOS, stock taking, hygiene, H&S, cellar management, and all related processes.
  • Increased profits by nearly 200% through driving sales, and completed pricing review.
  • Created a unique cafe and bar offering of ethically sourced products.
  • Reduced and controlled company expenses through middle line cost analysis and risk analysis of all programmed events.
  • Dealt with private and corporate hires from the booking/ scheduling stage to event management, ensuring the highest standard of quality and service.
  • Negotiated all deals with suppliers to maximize GP potential.
  • Solely responsible for all cash and credit card reconciliation, banking and financial reporting.
  • Directly responsible for all personnel, including rotas, payroll, recruitment and selection, training and development, appraisals, and any disciplinary matters.
  • Created and implemented comprehensive staff induction and training manual and review process.
  • Artist liaison, involving meeting and greeting all visiting artists and agents, ensuring all rider requirements (technical and otherwise) were met.
  • Planned and project managed numerous large-scale outdoor events, including space and equipment hire, staffing, booking, and marketing.
  • Organised bar events to coincide with programmed material in order to maximise income opportunity.
  • Maintained compliance across the board with all relevant legislation including all licensing conditions, health and safety, food hygiene, and employment law.
  • Created and maintained the appropriate atmosphere for the venue, both in terms of ambience and appearance.
  • Managed all FM contracts.
  • Drove the short-term and advanced promotional planning processes, throughthough website, e-shot, and printed media.
  • Developed methods to establish and clarify customer objectives.
  • Performed detailed analysis of the customer journey, establishing processes to make every visit exceed expectations.
  • Had direct input into designing parameters for the in-development NEON ticketing platform.
  • Heavily involved in the production of 2 short VR pieces.

Club Manager

BJs Luxury Bingo
Reading
09.2003 - 03.2012
  • Managed a team of 50 to achieve £1.7 million profit
  • Lead the venue through a £1.2 million refurbishment, the biggest change being converting the traditional buffet-style diner into a full table-service offering, serving up to 500 covers on any given day.
  • Created and implemented policies and pricing structures to achieve profit.
  • Marketed and promoted the business through direct mail, printed media, and radio.
  • Analysed member database to constantly improve customer visit frequency and retention.
  • Ensured compliance with all current legislation, including gaming, employment law, health and safety, food hygiene, and liquor licensing.
  • Provided creative and analytical input in relation to marketing, promotion, and policy.
  • Directly responsible for all personnel, conducting interviews, appraisals, and disciplinary meetings as required.
  • Developed detailed knowledge and understanding of all areas in order to manage the operation effectively.
  • Implemented the company's staff grading structure, which was reviewed annually in line with company requirements.
  • Directed all staff training and development.

Customer Service Manager

Mecca Bingo PLC
Various
11.1996 - 09.2003
  • Responsible for Operations and Catering departments, ensuring all compliance and business requirements were met.
  • Worked hands-on in the kitchen and bar areas, ensuring the highest standards of products and service.
  • Stock control, including orders and reconciliation on the Oracle system.
  • Duty Managing the club while on the premises.

Education

HND - Sound Technology

West Thames College
1998

A levels -

Lampton School
1995

GCSE -

St Mark's RC School
1993

Skills

  • Personnel management
  • Customer-orientated
  • Talented multi-tasker
  • Flexible thinker
  • Complex problem solving
  • Customer needs assessment
  • Customer relations
  • Results-orientated
  • Process improvement
  • Budgeting and finance
  • Recruitment and talent development
  • Vendor sourcing and negotiations
  • Inventory control
  • Tech savvy
  • Audio visual equipment operation
  • Marketing strategies
  • Event organisation
  • Event scheduling
  • Customer liaison
  • Health and Safety regulations

References

References Available on request.

Certification

BIIAB Personal License

Additional Information

Highly literate and numerate. Comfortable with both PC and Mac, including spreadsheets, word processing, and presentations, plus music/sound editing, some video editing, photoshop and more. A fast learner able to grasp concepts and ideas quickly. Technically proficient in event operations including AV, sound, and LX. Highly organised with a keen attention to detail. Innovative and bold.

Timeline

General manager

Picturehouse Cinemas
06.2023 - Current

General Manager

Cineworld Cinemas
05.2018 - 06.2023

Temporary position

TWS
11.2017 - 02.2018

General Manager

Firestation Arts & Culture
09.2012 - 06.2017

Club Manager

BJs Luxury Bingo
09.2003 - 03.2012

Customer Service Manager

Mecca Bingo PLC
11.1996 - 09.2003

HND - Sound Technology

West Thames College

A levels -

Lampton School

GCSE -

St Mark's RC School

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Pete Bonnici