Fiona Jones
Eastbourne,East Sussex
Summary
Dedicated professional with a strong foundation in administration and organisation, complemented by exceptional accuracy and attention to detail. Expertise in customer service and compliance procedures, ensuring integrated data entry and record keeping. Adept at managing priorities with effective time management skills, fostering communication and teamwork to achieve financial handling objectives. Committed to leveraging these competencies towards career advancement. Experienced in administration with a strong background in structured operational environments, customer service, and regulated processes within the Post Office, hospitality, rehabilitation and special need education sectors, gaining experience in compliance, accuracy, financial procedures, and customer service.
Keen to return to the workplace after a career break raising a family whilst graduating with a 2:1 BA (Hons) in Criminology and Psychology from The Open University, demonstrating resilience, organisation, critical thinking and independent working adhering to deadlines in a pressured environment.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Work history
Voluntary Recovery Worker Criminal Justice Team
CGL
Eastbourne, East Sussex
2022.04 - 2023.10
- Participated in multidisciplinary team meetings to support service delivery improvements.
- Provided support during crisis intervention services to help prevent incident escalation.
- Applied motivational interviewing techniques to foster positive behavioural changes in service users during regular meetings.
- Engaged in professional development opportunities related to addiction recovery field.
- Liaised closely with external agencies to coordinate appropriate referral pathways for clients requiring additional support services.
- Implemented harm reduction strategies effectively-improved overall safety within facility.
- Listened to clients' current struggles to signpost relevant support.
- Delivered training workshops on relapse prevention strategies, strengthening client skills for recovery.
- Worked with multiple caseloads.
Volunteer teaching assistant
Southfield Trust
Eastbourne, East Sussex
2023.03 - 2023.07
- Dealt with challenging situations within a SEND setting, liaising with parents, keeping them informed about their child's progress using school communication platform Class DOJO.
- Maintained safe, inclusive classroom atmosphere by enforcing school guidelines and policies.
- Mentored pupils having trouble adjusting providing guidance that eased their transition into new classes.
Hotel receptionist/Marketing Asst
Hydro Hotel
Eastbourne, East Sussex
2006.05 - 2013.06
- Assisted in guest services and managing bookings.
- Provided administrative and marketing concepts to enhance efficiency and revenue.
- Resolved customer issues effectively to ensure satisfaction.
- Maintained accurate records/databases and utilised systems proficiently.
- Collaborated with various departments to achieve shared objectives.
- Planned and attended Trade Events to promote business
- Adaptable to help other departments when needed.
Counter Clerk/Deputy Branch Manager
Post Office Ltd
Eastbourne, East Sussex
1998.06 - 2005.11
- Updated product knowledge through regular trainings to offer accurate information to customers.
- Processed transactions using point-of-sale software involving cash handling, balancing/reconciliation.
- Assisted in inventory control for effective stock management.
- Collaborated with team members, promoting an efficient work environment.
- Customer service and issue resolution within a fast paced/high customer volume environment without compromising on quality of service.
- Compliance with strict procedures
Education
Bachelor of Science - Criminology and Psychology
The Open University
Remote 2012.10 - 2019.05
Skills
● Administration and
● Time Management
● Case file management
● Proficient in Microsoft Office Suite
● Accuracy and attention to detail
● High quality Customer Service
● Compliance and procedures
● Data entry and record keeping
● Managing priorities
● Communication and teamwork
● Financial handling
● Time Management
● SEND Support
● Report writing
● Receiving and acting on constructive criticism
● Resilience and working well under pressure
Timeline
Volunteer teaching assistant
Southfield Trust
2023.03 - 2023.07
Voluntary Recovery Worker Criminal Justice Team
CGL
2022.04 - 2023.10
Bachelor of Science - Criminology and Psychology
The Open University
2012.10 - 2019.05
Hotel receptionist/Marketing Asst
Hydro Hotel
2006.05 - 2013.06
Counter Clerk/Deputy Branch Manager
Post Office Ltd
1998.06 - 2005.11