Fiona Frew
Neath,Neath Port Talbot
Summary
I am a hardworking and ambitious individual, who always strives to achieve the highest of standards. In my current role as Customer Accounts Manager, I have demonstrated the capability to work under intense pressure and meet targets set for the business. I have six years' experience of working in the financial services and now looking for a new challenge, where I can bring my personal qualities and gain new qualifications.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Account Manager
Everyday loans
Swansea
03.2019 - Current
- Friendly and approachable person which deals with customer queries efficiently and timely manner.
- Ensured administrative and audit procedure are compliant through lending processes.
- Explained loan products to customers, assessing their eligibility and upselling where possible.
- Manger relief - review and sign off loans, which allows to work on my management skills
- Representative in the Engage pilot as my analytical skills were able to help build the foundation platform prior to reaching the Branch Network.
- Excellent time management and organisation skills.
- Retained existing customer through great customer rapport throughout the application and aftersales process.
- A full understanding of the policy and procedure of Everyday Lending set by the FCA with the wiliness learn to keep up to date to share with my colleagues. to optimise overall team performance.
- Assisted with training the newest team members in both my own branch and travelled to Cardiff office to support and teach with Creditworthiness and Open Banking procedures.
Customer Service Representative
George Banco
Trowbridge , Wiltshire
09.2017 - 03.2019
- Answered customer telephone calls promptly and efficiently which allowed improvement on customer wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Guided Customer through application process and explained the reason for needing guarantor.
- Managed high-volume customer queries through various different platforms with emails, text messages and inbound calls through effective multitasking.
- Consistently achieved personal, team and business targets and being comfortable in working in lively work environment.
Retail Assistant
Kilver Court
Shepton Mallet , Somerset
08.2015 - 08.2017
- Accurately and efficiently dealt with all possible payment methods.
- Continually updating stock along with keeping well-maintained, presentable shop floor.
- Warmly greeted customers and offered support if needed.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Received stock deliveries then accurately completing paperwork and replenish stock if needed.
- Processed returns offering credit notes or helping customers swap out items with ensuring a smooth customer experience.
- Closing of the business, ensuring all stock is put away if needed, accurate record of sales and putting tills in safe.
Camp Counsellor
Camp Romaca
Hinsdale , Massachusetts
05.2016 - 08.2016
- Acted professionally and responsibly to demonstrate core camp values which had been held through generations.
- Designed and taught various hiking and nature lessons both in camp and whilst out hiking to keep the camper engaged but learning key life skills.
- Taught campers throughout Nature and Hiking activities, encouraging engagement from all ages of the campers.
- Team Leader - Leading teams across various mountains across East coast of America.
- Built relationships with campers, staff and parents through excellent communication which allowed me to learn different cultures and new religions.
Education
Bachelor of Arts - History
University of South Wales
Pontypridd, Rhondda Cynon Taf 09.2014 - 07.2017
A-Levels -
Midsomer Norton Sixth Form
Midsomer Norton, Bath and North East SomersetAS Levels -
Midsomer Norton Sixth Form
Midsomer Norton, Bath and North East SomersetGCSEs -
Somervale School
Midsomer Norton, Bath and North East SomersetSkills
- Analytically minded
- Branch QA Champion
- Customer service
- Self motivated
- Compliance requirements
- Data analytics
- Account management
- Upsell opportunities
- Customer relationships
- Employee management
- Team training for new starters
- Self-motivated
- Outstanding communicator
Timeline
Customer Account Manager
Everyday loans
03.2019 - Current
Customer Service Representative
George Banco
09.2017 - 03.2019
Camp Counsellor
Camp Romaca
05.2016 - 08.2016
Retail Assistant
Kilver Court
08.2015 - 08.2017
Bachelor of Arts - History
University of South Wales
09.2014 - 07.2017
A-Levels -
Midsomer Norton Sixth Form
AS Levels -
Midsomer Norton Sixth Form
GCSEs -
Somervale School
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