Kate White
Tyne and Wear
Summary
Highly experienced in Customer Service, Sales, Administration and Business Development. I work well under pressure, deadline driven and target focused environments. I am very adaptable and motivated, able to creatively solve problems with exceptional time skills with efficiency, accuracy and quality. I have a brilliant work ethic, love working with people and bring a positive energy to any workplace.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
ACCOUNT MANAGER
EVERYDAY LOANS
Sunderland
2023.07 - Current
- Managing customers accounts from start to finish
- Full process of providing the loans and under writing the loans
- Establishing the requirements of the customer, there affordability, checking all bank statements and credits files.
- Face to face appointments with customer to establish the requirements
- Strong communications skills, phone and face to face
- High targets
- Maintaining positive out comes for the customer
- Responsible for assessing and reviewing applications to determine the eligibility and creditworthiness of borrowers
- Analyse financial and credit data, verify the accuracy of loan information, and ensure compliance with loan policies and regulations
BUSINESS DEVELOPMENT MANAGER
STAFFPOWER
Sunderland
2022.03 - 2023.06
- Creating, building, and maintaining strong relationships with new and existing clients
- Confidently and effectively selling Staffpower services to Agencies/Direct Employers
- Regular contact with all key clients for repeats job vacancies
- Advertising and updating all job vacancies across all job boards
- Candidates contact after the Staffpower courses for interviews
- Meet and exceed all performance targets and key performance indicator
- Been solely responsible for targets to around 250 candidates into work a month
- Interviewing new members of staff and training
- Administration and all compliance paperwork
- Running through the full recruitment cycle with colleagues and candidates
RECRUITMENT CONSULTANT
BERRY RECRUITMENT
Washington
2021.09 - 2022.02
- Sales for new clients
- Filling client vacancies including screening, assessing and interviewing candidates
- Responsible for running end to end payroll and all payroll queries
- Placing job adverts on all job boards
- Background checks and all right to work checks
- Client visits and holding inductions
- Rotas and shifts for candidates
- Assisting candidates with interviews techniques
- Preparing job offers and contracts
- Responsible for annual leave and attendance records
- Supporting the development of performance reviews
TECHNICAL CHARGEBACK/DISPUTE SPECIALIST
WORLDPAY
Gateshead
2013.09 - 2021.08
- Processing disputed cardholder card transactions
- Card scheme rules specified by Visa and MasterCard to protect the organisation and customers from financial loss
- High volume chargebacks to process with accuracy while trying to create a successful outcome for the customer, very good attention to detail
- Extensive knowledge of the rules and regulations when it comes to disputes and chargebacks raised by the cardholder
- Strict timescales and deal with high monetary values
- Client relationships and managing accounts
FINANCE ADMINISTRATOR
NHS
Durham
2013.03 - 2013.09
- Supporting Account Managers
- Inputting and checking invoices Cardea/Oracle systems
- Payment runs, liaising with suppliers via email and phone
- Maintaining records for all transactions, preparing monthly and quarterly financial reports and processing reimbursements
- Accurate data entry of all invoices
- Fully responsible for making payments in the correct time frames
- Chasing invoices and payments from clients
ADMINISTRATOR - BUSINESS OPERATIONS
T-MOBILE
Sunderland
2012.04 - 2013.02
- Customer service
- Calling customers to update records, correct price plans and negotiate contracts
- Ordering Handsets, I-pads, Broadband from excel spreadsheets to in house systems
- High volumes of calls, target driven and good attention to detail
- Administration
- Customer complaints
OFFICE MANAGER/SHOP MANAGER
ADLINE PRESS /ALDERSHOT FOOTBALL CLUB
2009.11 - 2012.04
- Planning, organising, and leading the office on a day-to-day basis
- Managing and leading staff
- Marketing and selling print products, invoicing and quotations
- Overall responsibility for the retail shop at Aldershot Football club
- Ordering stock
- Design strategy and set goals for growth, maintain budgets, and optimise expenses
- Running payroll/producing payslips
- Paying and chasing invoices
- Reviewed timesheets and prepared rotas to optimise staff resourcing
- Update customer contacts and delivery dates in company database
- Carry out staff appraisals and manage overall progress and skill development
- Recruitment, training and orientation of new staff
- HR responsibilities that include recruitment, administration, benefits, training, development and performance management
Education
GCSE -
Houghton Keiper School
1996.09 - 2001.05
Travel & Tourism
Hylton Collage
2001.09 - 2003.05
Skills
- Self-Driven
- Confident
- Good written and verbal Communication skills
- Key Office and PC skills
- Organised
- Account Management
- Motivated
- Target driven
- Recruitment
- Sales
- Payroll
- HR
- Customer Service
- Administration
- Business Development
- Problem Solving
- Adaptability
- Positive Energy
Websites
Personal Information
Date of birth: 21/01/85
Full clean driving licence
Interests
- Keeping fit
- Horse Riding
- Travelling
- Reading
- Socialising
- Football
- Fashion
Timeline
ACCOUNT MANAGER
EVERYDAY LOANS
2023.07 - Current
BUSINESS DEVELOPMENT MANAGER
STAFFPOWER
2022.03 - 2023.06
RECRUITMENT CONSULTANT
BERRY RECRUITMENT
2021.09 - 2022.02
TECHNICAL CHARGEBACK/DISPUTE SPECIALIST
WORLDPAY
2013.09 - 2021.08
FINANCE ADMINISTRATOR
NHS
2013.03 - 2013.09
ADMINISTRATOR - BUSINESS OPERATIONS
T-MOBILE
2012.04 - 2013.02
OFFICE MANAGER/SHOP MANAGER
ADLINE PRESS /ALDERSHOT FOOTBALL CLUB
2009.11 - 2012.04
Travel & Tourism
Hylton Collage
2001.09 - 2003.05
GCSE -
Houghton Keiper School
1996.09 - 2001.05