Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Interests
Timeline
Generic

Kate White

Tyne and Wear

Summary

Highly experienced in Customer Service, Sales, Administration and Business Development. I work well under pressure, deadline driven and target focused environments. I am very adaptable and motivated, able to creatively solve problems with exceptional time skills with efficiency, accuracy and quality. I have a brilliant work ethic, love working with people and bring a positive energy to any workplace.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work history

ACCOUNT MANAGER

EVERYDAY LOANS
Sunderland
07.2023 - Current
  • Managing customers accounts from start to finish
  • Full process of providing the loans and under writing the loans
  • Establishing the requirements of the customer, there affordability, checking all bank statements and credits files.
  • Face to face appointments with customer to establish the requirements
  • Strong communications skills, phone and face to face
  • High targets
  • Maintaining positive out comes for the customer
  • Responsible for assessing and reviewing applications to determine the eligibility and creditworthiness of borrowers
  • Analyse financial and credit data, verify the accuracy of loan information, and ensure compliance with loan policies and regulations


BUSINESS DEVELOPMENT MANAGER

STAFFPOWER
Sunderland
03.2022 - 06.2023
  • Creating, building, and maintaining strong relationships with new and existing clients
  • Confidently and effectively selling Staffpower services to Agencies/Direct Employers
  • Regular contact with all key clients for repeats job vacancies
  • Advertising and updating all job vacancies across all job boards
  • Candidates contact after the Staffpower courses for interviews
  • Meet and exceed all performance targets and key performance indicator
  • Been solely responsible for targets to around 250 candidates into work a month
  • Interviewing new members of staff and training
  • Administration and all compliance paperwork
  • Running through the full recruitment cycle with colleagues and candidates

RECRUITMENT CONSULTANT

BERRY RECRUITMENT
Washington
09.2021 - 02.2022
  • Sales for new clients
  • Filling client vacancies including screening, assessing and interviewing candidates
  • Responsible for running end to end payroll and all payroll queries
  • Placing job adverts on all job boards
  • Background checks and all right to work checks
  • Client visits and holding inductions
  • Rotas and shifts for candidates
  • Assisting candidates with interviews techniques
  • Preparing job offers and contracts
  • Responsible for annual leave and attendance records
  • Supporting the development of performance reviews


TECHNICAL CHARGEBACK/DISPUTE SPECIALIST

WORLDPAY
Gateshead
09.2013 - 08.2021
  • Processing disputed cardholder card transactions
  • Card scheme rules specified by Visa and MasterCard to protect the organisation and customers from financial loss
  • High volume chargebacks to process with accuracy while trying to create a successful outcome for the customer, very good attention to detail
  • Extensive knowledge of the rules and regulations when it comes to disputes and chargebacks raised by the cardholder
  • Strict timescales and deal with high monetary values
  • Client relationships and managing accounts

FINANCE ADMINISTRATOR

NHS
Durham
03.2013 - 09.2013
  • Supporting Account Managers
  • Inputting and checking invoices Cardea/Oracle systems
  • Payment runs, liaising with suppliers via email and phone
  • Maintaining records for all transactions, preparing monthly and quarterly financial reports and processing reimbursements
  • Accurate data entry of all invoices
  • Fully responsible for making payments in the correct time frames
  • Chasing invoices and payments from clients

ADMINISTRATOR - BUSINESS OPERATIONS

T-MOBILE
Sunderland
04.2012 - 02.2013
  • Customer service
  • Calling customers to update records, correct price plans and negotiate contracts
  • Ordering Handsets, I-pads, Broadband from excel spreadsheets to in house systems
  • High volumes of calls, target driven and good attention to detail
  • Administration
  • Customer complaints

OFFICE MANAGER/SHOP MANAGER

ADLINE PRESS /ALDERSHOT FOOTBALL CLUB
11.2009 - 04.2012
  • Planning, organising, and leading the office on a day-to-day basis
  • Managing and leading staff
  • Marketing and selling print products, invoicing and quotations
  • Overall responsibility for the retail shop at Aldershot Football club
  • Ordering stock
  • Design strategy and set goals for growth, maintain budgets, and optimise expenses
  • Running payroll/producing payslips
  • Paying and chasing invoices
  • Reviewed timesheets and prepared rotas to optimise staff resourcing
  • Update customer contacts and delivery dates in company database
  • Carry out staff appraisals and manage overall progress and skill development
  • Recruitment, training and orientation of new staff
  • HR responsibilities that include recruitment, administration, benefits, training, development and performance management

Education

GCSE -

Houghton Keiper School
09.1996 - 05.2001

Travel & Tourism

Hylton Collage
09.2001 - 05.2003

Skills

  • Self-Driven
  • Confident
  • Good written and verbal Communication skills
  • Key Office and PC skills
  • Organised
  • Account Management
  • Motivated
  • Target driven
  • Recruitment
  • Sales
  • Payroll
  • HR
  • Customer Service
  • Administration
  • Business Development
  • Problem Solving
  • Adaptability
  • Positive Energy

Personal Information

Date of birth: 21/01/85

Full clean driving licence

Interests

  • Keeping fit
  • Horse Riding
  • Travelling
  • Reading
  • Socialising
  • Football
  • Fashion

Timeline

ACCOUNT MANAGER

EVERYDAY LOANS
07.2023 - Current

BUSINESS DEVELOPMENT MANAGER

STAFFPOWER
03.2022 - 06.2023

RECRUITMENT CONSULTANT

BERRY RECRUITMENT
09.2021 - 02.2022

TECHNICAL CHARGEBACK/DISPUTE SPECIALIST

WORLDPAY
09.2013 - 08.2021

FINANCE ADMINISTRATOR

NHS
03.2013 - 09.2013

ADMINISTRATOR - BUSINESS OPERATIONS

T-MOBILE
04.2012 - 02.2013

OFFICE MANAGER/SHOP MANAGER

ADLINE PRESS /ALDERSHOT FOOTBALL CLUB
11.2009 - 04.2012

Travel & Tourism

Hylton Collage
09.2001 - 05.2003

GCSE -

Houghton Keiper School
09.1996 - 05.2001

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Kate White