Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
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Emma MacAlister

Horley,Surrey

Summary

Accomplished professional trained in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Seeking a cabin crew member position to provide outstanding customer service to travellers.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Cabin crew member

easyJet
Horley, Surrey
02.2025 - Current
  • Created a welcoming atmosphere through friendly interactions with passengers.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
  • Delivered professional pre-flight briefings, enhancing customer understanding of safety procedures.
  • Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.

Front of house team member

Wagamama
Horley, Surrey
09.2024 - 02.2025
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Promoted special offers or events to increase awareness among customers.
  • Coordinated seating arrangements for efficient restaurant management.
  • Facilitated positive dining experiences by providing excellent customer service.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Enhanced guest experience with a friendly and helpful attitude.

BA EuroFlyer. Cabin Crew

British Airways
Horley, Surrey
10.2023 - 08.2024
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Greeted passengers upon boarding and exiting aircraft.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Administered first aid on passengers experiencing medical emergencies.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.

Team Host

No1 Lounges Gatwick Airport
Horley, Surrey
07.2022 - 07.2023
  • Front facing customer reception and welcome
  • Ensuring lounges are kept clean and are presentable to a high standard.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Created memorable customer experiences through attentive, responsive service.
  • Collaborated with kitchen and serving staff for smooth service operations.
  • Greeted and directed visitors, creating positive and welcoming first impression.

Customer assistant

Turner's pies ltd
Chichester, West Sussex
05.2021 - 08.2021
  • Customer service and care, handling stock, cleaning.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled cash and card payments with accuracy.

part time cleaner

Bunn Leisure (Seal Bay resort)
Selsey, West Sussex
05.2021 - 08.2021
  • Effective time management, working in a team to ensure all necessary cleaning tasks complete within timescales and to highest standard.
  • Made beds and changed sheets and pillow cases to hotel standards.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Communicated well with team across multiple locations.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.

Sales supervisor and key holder

M&Co
Burgess Hill, West Sussex
02.2019 - 02.2020
  • Responsible for managing the store including stock handling and maintenance, supervising staff, store presentation, opening and closing the store, cash and billing management.
  • Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
  • Established strong client relationships which resulted in repeat business.

Hospitality & events assistant

Ridgeview wine estate
Ditchling, West Sussex
05.2018 - 01.2019
  • Waitressing, preparing simple food orders (charcuterie boards, canopies etc.), cleaning, customer care and interaction including advice on wine, assisting on wine tours.
  • Catered to special dietary requests, enhancing guest satisfaction level at dining events.
  • Demonstrated excellent multitasking skills whilst managing front desk operations during busy periods.
  • Expedited service delivery, enhancing overall patron satisfaction.
  • Improved customer satisfaction by providing outstanding service at events.
  • Assisted in event planning for successful execution of corporate functions.
  • Maintained cleanliness standards to create a welcoming environment for guests.
  • Safeguarded staff and guests, promptly reporting or resolving identified hazards.

Education

BA(Hons) Dance Performance - Dance

University of Chichester
Chichester
09.2019 - 05.2022

Triple BTEC Performing Arts Dance - Dance

Sussex Downs College
Lewes, East Sussex
09.2017 - 05.2019

Skills

  • I am experienced and now highly skilled in customer care and management I interact with all clients in a friendly, professional, and efficient manner I have received excellent on-line and in person feedback from No 1 Lounge passengers on the service I have provided them, sometimes in challenging circumstances


  • Flight delays, cancellations, booking issues etc I use the communication skills I have developed in working with people to good effect when dealing with difficult circumstances I achieve this in the main by explaining the situation in clear and professional manner and, where possible, finding a suitable solution or compromise
  • I have further enhanced these skills by successfully completing a de-escalating conflict in emotive situations I am also an excellent team worker and I really enjoy this aspect of my current role
  • I apply the skills I developed in team co-ordination and working to a common goal I developed when working towards my BA Honours Degree in Dance Performance I am a confident, happy person, with excellent people skills I enjoy working in a team environment and welcome opportunities to take on a leadership role I have a wide range of experience in hospitality and customer areas of work and can pick up new tasks quickly


  • Customer Service
  • Conflict Resolution
  • Safety procedure compliance
  • Food service
  • Company culture and values
  • Safety monitoring
  • First Aid
  • Knowledge of aviation regulations
  • Time optimisation
  • Maintaining professional appearance
  • Self-discipline

Hobbies

I love travelling to new destinations, whether it be in the UK or worldwide. I wish to explore new places whilst fulfilling my dream of becoming a cabin manager. I'm still very passionate about the arts. I love going to watch ballet and participating in open dance classes in my spare time.

Timeline

Cabin crew member

easyJet
02.2025 - Current

Front of house team member

Wagamama
09.2024 - 02.2025

BA EuroFlyer. Cabin Crew

British Airways
10.2023 - 08.2024

Team Host

No1 Lounges Gatwick Airport
07.2022 - 07.2023

Customer assistant

Turner's pies ltd
05.2021 - 08.2021

part time cleaner

Bunn Leisure (Seal Bay resort)
05.2021 - 08.2021

BA(Hons) Dance Performance - Dance

University of Chichester
09.2019 - 05.2022

Sales supervisor and key holder

M&Co
02.2019 - 02.2020

Hospitality & events assistant

Ridgeview wine estate
05.2018 - 01.2019

Triple BTEC Performing Arts Dance - Dance

Sussex Downs College
09.2017 - 05.2019

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Emma MacAlister