Ffionn Rees

• Resolved customer complaints and process issues with proactive problem-solving skills.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Built rapport with new and existing customers to boost client retention.
• Identified discrepancies in stocks through regular inventory management.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Assisted customers in locating specific items to boost satisfaction.
• Built lasting relationships with clients through customer service interactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Promoted customer loyalty scheme at checkout.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Carried out active selling from initial customer greeting.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Received and processed product returns.
• Worked energetically to maintain efficient operations during peak trading hours.
• Accepted card, cash and cheque payments in POS register system.
• Operated cash registers with accuracy and processed cash and card transactions.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Maintained impeccably high standards store presentation and hygiene through cleaning.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
• Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Managed customer lines for minimum wait times and high satisfaction.
• Requested and checked customer IDs at checkout for age-restricted products.
• Delivered tailored assistance to customers with disabilities.
• Consistently arrived at work on time and ready to start immediately.
• Assisted with infection control through social distancing and PPE wearing.
• Successfully maintained clean driving licence and access to reliable transportation.
• Prevented cross-contamination by sanitising utensils and surfaces.

Processing and putting away orders on a daily basis

Putting pre made prescriptions on the shelves in alphabetical order

Claimed for already collected scripts

Preparing returned medications to be destroyed

General cleaning of work shop areas

Taking inventory of stock in multiple locations

Processing stock orders

Tagging stock

Serving customers with a smile and friendly manner

Arranging and keeping stock areas neat and tidy

Keeping shopfloor area clean and tidy

Assist customers by checking for items of clothing

Confidently taking payment and processing returns

Explaining the company's returns policy