Feni Shah
London,United Kingdom
Summary
Dynamic professional with a strong foundation in leadership proficiency, communication excellence, technological expertise, and issue resolution. Demonstrates exceptional ability to drive team success and enhance operational efficiency through strategic initiatives. Committed to leveraging skills for impactful contributions in future roles.
Overview
16
16
years of professional experience
Work History
Team leader
Tesco
London
06.2012 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Encouraged open communication, fostering positive work culture.
Team supervisor
Sports Direct
London
05.2009 - 06.2012
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Assigned tasks according to individual strengths, resulting in higher job satisfaction levels amongst employees.
- Facilitated open discussions to encourage innovative ideas and problem-solving techniques.
- Maximised business profitability by contributing to continuous improvement ideas and projects.
Education
Software Testing -
Maven IT Solutions
London, United Kingdom /2022 -
Diploma in Business Management (QCF-Level 6) -
ABE UK
London, United Kingdom /2017 -
Bachelor of Commerce -
Gujarat University
Ahmedabad, India /2009 -
Skills
- Leadership proficiency
- Communication excellence
- Technological expertise
- Issue resolution
Timeline
Team leader
Tesco
06.2012 - Current
Team supervisor
Sports Direct
05.2009 - 06.2012
Software Testing -
Maven IT Solutions
/2022 -
Diploma in Business Management (QCF-Level 6) -
ABE UK
/2017 -
Bachelor of Commerce -
Gujarat University
/2009 -
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