Susan Morris-Jones
Aberdare ,RCT
Summary
Takes on challenging new roles harnessing adaptability and interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Hard-working with strong organisational skills.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
26
26
years of professional experience
Work history
Team leader
Driveltd
Aberdare , RCT
2002.04 - Current
- Devised actionable plans towards achieving set personal objectives within deadlines.
- Ensured adherence to company policy and national regulations by all team members, maintaining professionalism at all times.
- Providing mentoring to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Encouraged open communication, fostering positive work culture.
- Developed strategies for improved outcome level across team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Resolved conflicts effectively, promoting harmony within workforce.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Promoted professionalism among staff to develop productive relationships.
- Fostered positive employee relationships through communication, training and coaching.
- Monitored health and safety measures for guaranteed compliance.
- Established clear budgets and cost controls strategies to meet objectives.
Team leader
St Merrins
Merthyr tydfil , Merthyr tydfil
2000.06 - 2002.04
- Devised actionable plans towards achieving set business objectives within deadlines.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Streamlined workflow for more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Developed strategies for improved performance level across team.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Supported new hires through onboarding process for speedy and successful training.
Education
NVQ Level 3 - Social care
Aberdare girls school
AberdareSkills
- Tolerance and patience
- Communication excellence
- Knowledge sharing
- Risk assessment knowledge
- Crisis handling acumen
- Budgeting proficiency
- Leadership proficiency
- Issue resolution
- Task delegation
Timeline
Team leader
Driveltd
2002.04 - Current
Team leader
St Merrins
2000.06 - 2002.04
NVQ Level 3 - Social care
Aberdare girls school