Farjana Kabir
London
Summary
Experienced retail and customer service professional with over 10 years in diverse sectors. Managed front-of-house operations and stock control, and handled cash transactions effectively. Seeking Store Supervisor, Customer Service Assistant, Admin Assistant, or Receptionist role to leverage strong organisational skills and commitment to delivering exceptional service.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Main Sales Assistant (incl. Acting Supervisor)
WHSmith
Upminster
2018.09 - 2026.03
- Delivered consistently high-quality customer service on shop floor and at till, handling sales, queries, and complaints efficiently.
- Acted as temporary supervisor when required, taking responsibility for opening/closing procedures, leading team on shift, and conducting health & safety and risk assessments.
- Managed stock replenishment and daily stock rotation to ensure product availability and minimise waste.
- Processed delivery paperwork for magazines, newspapers, and general merchandise, including organising returns and credit checkouts.
- Completed Travel Connect administration, checked compliance files, logged maintenance issues, and ensured all due diligence tasks were signed off before store closure.
- Supported store audits and participated in team decision-making to improve store performance.
- Trained in TPC (Till Performance & Compliance) system to enhance accuracy and transaction speed.
Trainee Dental Nurse & Receptionist
Barking Dental Clinic (Apex)
Barking
2022.07 - 2023.04
- Welcomed patients, managed appointment bookings, answered phone enquiries, and verified prescriptions — gaining strong front-desk and receptionist experience.
- Assisted the dentist during treatments, prepared procedure trays, and supported patient wellbeing by providing reassurance during appointments.
- Carried out daily sterilisation and hygiene checkout procedures in line with clinic protocols.
Main Sales Assistant
Raaz Islamic Shop
Barking
2016.09 - 2018.11
- Provided excellent in-store and online customer service, handling enquiries and processing orders.
- Managed supplier liaison, product ordering, stock pricing, and maintained accurate paperwork.
Partnership Owner
Agreenkaschi Acchol (Family Boutique)
2011.12 - 2014.05
- Co-owned and managed retail boutique, overseeing supplier relations, inventory management, budgeting, and expense tracking to ensure operational efficiency.
- Designed and built product displays, implementing strategic business decisions to enhance customer engagement and increase sales.
Education
ESOL — English Functional Skills Level 1 & 2 -
Adult College
Barking 2014.01 - 2020.01
Safeguarding Certificate - undefined
Adult College
BarkingEmployability Skills - undefined
Education Centre
Barking 2014.01 - 2015.01
Edexcel Functional Skills - undefined
Idea Store
Whitechapel 2014.01 - 2015.01
Level 4 CTP — Italian Language - undefined
Central Training Place
Italy 2005.01 - 2006.01
O Levels - English, Maths, Science, Bangla, History, Geography
Faridpur Govt. Girls High School
BangladeshA Levels - Home Economics, Sociology, Economics, History, Computer Science
Sarda Sundori College
BangladeshSkills
Cash handling & Till Operation
Inventory Management
Merchandising Techniques
Customer Service & Complaint Resolution
Sales Target Achievement
Successful Up-Selling
Team Management
Office Administration & Filing
Health and Safety
Reliability and Adaptability
Initiative taking
WORK EXPERIENCE
- PDSA Charity Shop, Volunteer Sales Assistant, Barking, 2015-09, 2016-02, Supported the shop manager with daily operations and delivered friendly customer service.
- COVID Vaccination Clinic, Nurse Assistant (Volunteer), Epping, 2021-09, Provided practical assistance to clinical staff at a busy vaccination centre.
Timeline
Trainee Dental Nurse & Receptionist
Barking Dental Clinic (Apex)
2022.07 - 2023.04
Main Sales Assistant (incl. Acting Supervisor)
WHSmith
2018.09 - 2026.03
Main Sales Assistant
Raaz Islamic Shop
2016.09 - 2018.11
ESOL — English Functional Skills Level 1 & 2 -
Adult College
2014.01 - 2020.01
Employability Skills - undefined
Education Centre
2014.01 - 2015.01
Edexcel Functional Skills - undefined
Idea Store
2014.01 - 2015.01
Partnership Owner
Agreenkaschi Acchol (Family Boutique)
2011.12 - 2014.05
Level 4 CTP — Italian Language - undefined
Central Training Place
2005.01 - 2006.01
Safeguarding Certificate - undefined
Adult College
O Levels - English, Maths, Science, Bangla, History, Geography
Faridpur Govt. Girls High School
A Levels - Home Economics, Sociology, Economics, History, Computer Science
Sarda Sundori College