Biju Kala
Summary
Reliable and proactive with excellent communication and teamwork skills, coupled with strong organisational abilities. Demonstrates proficiency in customer service and food handling. Eager to contribute to positive dining experience in atering assistant and team member role.
Overview
3
3
years of professional experience
1
1
Certification
Work history
General catering assistant
Go Gourmet
Haywards Heath, West Sussex
2025.01 - Current
- Washed and cleaned utensils quickly after use; maintained a clean workspace at all times.
- Enhanced guest experience by promptly addressing queries or concerns regarding the menu or services provided.
- Participated actively in team meetings; contributed useful ideas towards continuous improvement initiatives.
- Managed stock levels efficiently, minimising waste whilst maximising freshness of produce used.
- Supported head chef in daily operations to ensure efficiency of the kitchen workflow.
- Handled cash registers accurately; ensured correct billing and received payment from customers promptly.
Team Member (Customer Service & Café Operations)
SSP (Service Select Partner) – Café Local, Haywards Heath Railway Station
Haywards Heath
2023.01 - 2026.04
- Deliver friendly, fast customer service and ensure a positive customer experience
- Complete daily tasks efficiently while following company procedures
- Follow health and safety regulations and maintain hygiene standards
- Keep the café clean, safe, and well-organized throughout shifts
- Support smooth operations during rush hours by working closely with the team
- Handle customer complaints and concerns professionally with a positive attitude
- Operate tills and manage cash handling safely, following security protocols and operational policies
Education
Master of Business Administration (MBA) -
Anna University
Chennai, IndiaSkills
- Customer Service & Complaint Resolution
- Teamwork & Support During Busy Hours
- Cash Handling & Till Operation
- Health, Safety & Food, Hygiene Awareness
Certification
Level 2 – Food and Hygiene for catering certificate from Food Safety UK
Visa status
- Dependent Partner
- Right to Work Share code - WNG AAX 6HK
Timeline
General catering assistant
Go Gourmet
2025.01 - Current
Team Member (Customer Service & Café Operations)
SSP (Service Select Partner) – Café Local, Haywards Heath Railway Station
2023.01 - 2026.04
Master of Business Administration (MBA) -
Anna University