Faisal Akram
Versatile Professional
Oldham
Summary
Highly dedicated, customer-focused professional with 17 years of experience in Information Systems, Web-based technologies, and Management. Proven track record in Supervisory roles, Training, Quality Assurance, and Customer Care, with a passion for delivering exceptional service and driving operational excellence.
Inspired by information systems and technology, I am eager to further develop my skills within a dynamic team environment. My strong communication abilities, combined with IT expertise and problem-solving skills, allow me to provide practical solutions under pressure and within strict deadlines.
I excel in database development, data analysis, and presenting information effectively. With a deep appreciation for teamwork, I believe my individual contributions are significantly enhanced when working as part of a collaborative and supportive team.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Senior Support Worker
Moving Forward Care Ltd
01.2019 - 02.2025
- As a Senior Support Worker in a care home, my primary responsibility is to oversee and ensure the well-being of residents by providing compassionate and high-quality care
- I lead and coordinate a dedicated team of support workers, ensuring all staff adhere to best practices and deliver care in line with the care plan for each resident
- Conducting comprehensive care assessments and developing personalized care plans
- Administering medication and monitoring residents' health and well-being
- Collaborated with multidisciplinary teams to create comprehensive support strategies for clients with complex needs.
- Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
Sales Executive
Virgin media
12.2004 - 11.2017
- I worked as a Sales Executive within the direct sales division
- Some of my duties were to motivate and influence my sales team to strive under pressure
- Alongside my motivational role I also had to set targets to achieve daily
- I generated new contracts and managed existing accounts for clients across the Northwest
- I achieved multiple first prizes and exceeded all targets every month
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
Senior Sales Manager
Nick Jems Ltd
11.1999 - 08.2004
- Company Overview: A privately owned company, which manufactured, advertised and sold gold and diamond products
- I worked in a privately owned company, which manufactured, advertised and sold gold and diamond products
- Some of my duties were to implement new sales and advertising strategies
- Managing relationships with existing customers
- Training new employees to enhance company standards
- I conducted monthly a convention to update product knowledge amongst the sales team
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
Customer Service Development Manager
Aegis Communications
06.1998 - 09.1999
- I worked within the IT department for a privately owned Communication firm, which employed around 300 people
- Desktop support and training documentation to users was provided too
- I had to manage the testing and feasibility of a new system that was to be introduced to the firm
- I also had to implement and design new complaints system, which was to be created in Microsoft Access
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem-solving.
Education
BSc - Computer Science
University of Texas
01.1998 - 01.2001
Intermediate - Computer Science
North Lake College
01.1996 - 01.1998
High School - GCSE Standard including Maths, English and Science
Counthill High School
01.1989 - 01.1993
Skills
- Interpersonal Skills
- Fluent Bilingual Communication Skills
- Dynamic Presentation Skills
- Effective Meeting Facilitation
- Collaborative Teamwork
- Timely Project Completion
- Patience and tolerance
- Strategic Task Organization
- Data Analysis Expertise
- Comprehensive Diagnostic Skills
Hobbies and interests
I am passionate about sports and fitness, regularly playing football and badminton, as well as jogging to maintain an active and disciplined lifestyle. These activities enhance my teamwork, strategic thinking, and perseverance skills that translate well into a professional environment.
I also have a strong interest in technology and innovation, staying up to date with the latest advancements in AI, cybersecurity, and smart technology. I enjoy exploring emerging tech trends, constantly seeking opportunities to expand my knowledge and apply new insights to real-world scenarios.
Skills Profile - Interpersonal Skills
• Strong bilingual communication skills, developed through delivering professional presentations, providing clear and concise instructions, and chairing high-impact, project-driven meetings.
• Highly adaptable team player, experienced in collaborating on complex projects, meeting tight deadlines, and thriving under pressure while effectively managing time, resources, and priorities.
• Analytical and problem-solving mindset, honed through academic and professional experience, with a keen ability to diagnose issues, evaluate solutions, and implement data-driven strategies.
Personal Information
- Date of Birth: 23/07/1977
- Gender: male
- Nationality: British
Timeline
Senior Support Worker
Moving Forward Care Ltd
01.2019 - 02.2025
Sales Executive
Virgin media
12.2004 - 11.2017
Senior Sales Manager
Nick Jems Ltd
11.1999 - 08.2004
Customer Service Development Manager
Aegis Communications
06.1998 - 09.1999
BSc - Computer Science
University of Texas
01.1998 - 01.2001
Intermediate - Computer Science
North Lake College
01.1996 - 01.1998
High School - GCSE Standard including Maths, English and Science
Counthill High School
01.1989 - 01.1993
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