Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic

Peace Idanele

Summary

Meticulous, innovative, results-driven, and courteous professional with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols, and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.

Highly-trained individual and skilled communicator effectively interacts with patients, staff, and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals for patients, and strong knowledge of medical terminology and HIPAA regulations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Adept at project management, identifying opportunities, and building long-term mutually beneficial relationships with staff and clients, helping to ensure a lucrative and successful organization.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Senior Support Worker

Around The Clock Healthcare
03.2023 - 01.2025
  • Enhanced client satisfaction by providing person-centered care and support tailored to their needs.
  • Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
  • Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
  • Actively participated in team evaluations of client progress towards meeting identified goals.
  • Implemented behavior management techniques to address challenging behaviors while maintaining a positive therapeutic environment for all clients.
  • Providing practical support for individuals, such as helping with household tasks, personal care, and completing daily records.
  • Supporting individuals to pursue hobbies and interests.
  • Helping individuals to access community safely.

Administrative / Communication Officer

Taks 247Care
02.2023 - 12.2024

  • Developed crisis communication plans to effectively address potential issues and maintain the company's reputation.
  • Successfully coordinated and supported the execution of marketing campaigns, ensuring all elements, such as promotional materials, social media content, and email newsletters, were delivered accurately and on time.
  • Implemented efficient data management practices, including customer databases and campaign performance metrics.
  • Organized and executed marketing events, workshops or webinars leading to customer engagement, brand visibility and client acquisition.
  • Facilitated smooth internal communication between marketing sales, and other departments, fostering a cohesive and collaborative work environment.
  • Kept documents and records and successfully coordinated meetings and took minutes contributing to productive and well-documented discussions.


Head of Partnerships

DLM CAPITAL GROUP
11.2022 - 02.2023
  • Successfully identified, initiated and managed key partnerships with external organizations, influencers, and industry leaders to enhance brand visibility and extend the company's reach.
  • Demonstrated strong teamwork and collaboration skills by working closely with various departments such as marketing, sales and product teams, to align partnership objectives with overall business goals.
  • Conceptualized and executed innovative co-marketing campaigns with partner companies resulting in significant increase in brand exposure, customer engagement, and lead generation.
  • Collaborated with partners on content creation and distribution, including guest blog posts, social media takeovers, and joint video content, which led to increased website traffic and improved SEO rankings.
  • Utilized data analytics and performance metrics to measure the success of partnership initiatives and marketing campaigns, making data driven decisions for continuous improvement.
  • Led efforts to secure media coverage and press mentions through partnerships, thereby enhancing reputation and credibility in the market.

Head Telesales

DLM Capital Group
10.2021 - 02.2023
  • Set up KPIs for staff and effectively monitored KPIs and staff efficiency.
  • Obtained, reviewed, and compiled loan applicants' credit histories, corporate financial statements, and other financial information.
  • Actively cross-sell and upsell products and services which led to a 62% increase in sales.
  • Held stakeholder meetings with cross-functional teams and conceptualized market strategy and implemented strategies that improved productivity and increased market share by 21%.
  • Collaborated with all departments to ensure customer complaints are resolved within 24 hours
  • Analyzed applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
  • Segmented existing and new clients to offer the right products and services which resulted in an average sales conversion of 90%.
  • Organized product enlightening sessions with the potential client which contributed 30% to the average monthly lead generation.
  • Created the telesales and contact centre department and managed CRM and all telesales agents.

Unit Head Telemarketing

Page International Financial Services Limited
10.2017 - 09.2021
  • Led a 25 people team.
  • Designed duty roasters and ensured all duties are carried out to the highest standards.
  • Managed the launch of new products, sprint delivery, and expedited market adoption.
  • Managed client onboarding, and integration, and maintained excellent client relationships.
  • Met over 140% of revenue goals within 9 months by optimizing sales scripts and strategies.
  • Conducted market research, analyzed industry trends, and exploited loopholes to increase overall sales by 63%
  • Led the development of sales and marketing strategies that expanded the distribution network.
  • Onboarded new employees teaching them the organization's core values, procedures, and policies which helped them settle in seamlessly.
  • Conceptualized the training for existing staff which helped improve productivity and increased customer satisfaction by over 60%.

Customer Service Executive / Telesales Analyst

Renmoney MFB Limited
05.2016 - 09.2017
  • Maintained a sales conversion rate of 85%.
  • Improved the organization's customer service rating by 26%.
  • Effective liaison between customer and internal departments.
  • Collaborated across the department to meet goals and targets.
  • Researched complex problems and resolved issues dependently.
  • Handled collection, analysis, and reporting of sales-related data which helped increase the firm's overall sales productivity across existing and new territories.
  • Contacted potential and existing customers to inform them of offers and ensure continuous patronage.
  • Vetted clients' application documents before submission ensuring all requested documents are provided and accurate which reduced time wasting by 54%.
  • Collaborated efficiently with the team and initiated the firm's service expansion into 9 states in Nigeria.

Education

Addiction and Mental Health

Fanshawe College
03-2014

Addiction and Mental Health

Fanshawe College
08-2025

MBA - General Marketing

Ajayi Crowther University
09.2019

BSc. - Political Science

Tansian University
09.2015

Skills

  • Interpersonal Skills
  • Research Analysis
  • Analytical Thinking
  • Team Management
  • Active Listening Skills
  • Excellent communication skills
  • Time Management Skills
  • Ability to work under pressure
  • Market & Competitor Research
  • Critical thinking & problem-solving
  • Intense focus and attention to detail
  • Confidentiality adherence
  • Assertiveness
  • Service Coordination
  • Motivation techniques
  • Personal care assistance
  • Heavy lifting
  • Verbal and non-verbal communication
  • Flexible schedule and availability
  • Respectful and compassionate
  • Personal hygiene assistance
  • Needs assessment
  • Housekeeping
  • Support plan development
  • Social interaction
  • Direct patient care
  • Patient companionship
  • First aid and safety
  • Emotional support
  • Patient care
  • Compassionate communication
  • Verbal and written communication skills
  • COVID-19 safety policies
  • End-of-life care
  • Client documentation
  • Patient assessments
  • Basic housekeeping
  • ADL assistance
  • Medication management
  • Medical record-keeping
  • Behavioral management
  • Medication administration
  • Care plan assessment
  • Care plan management
  • PPE usage
  • Case management
  • Nutrition
  • Disability support
  • Physical therapy support
  • Autism support
  • Resident empowerment

Certification

  • Diploma in Health and Social Care - Institute of Mental Health UK
  • First Aid/CPR Certified
  • Trauma Informed Care, Recovery Alberta Mental Health & Addiction Services
  • Creating a Workplace Culture of Passion and Productivity, 08/01/21
  • Competitive Strategy for Business Growth, 08/01/21
  • Anti-money Laundering and Combating Financial Crimes, 04/01/20
  • Organize and Manage Your Time Effectively, 05/01/20
  • Applying Emotional Intelligence to Customer Service, 06/01/20
  • Developing Clients for Life, 07/01/20
  • Action-centered Leader, 08/01/20
  • Effective Negotiation Skills, 11/01/20
  • Practical Guide to Business Etiquette, 11/01/20
  • Chartered Public Administrator, 09/01/15


Timeline

Senior Support Worker

Around The Clock Healthcare
03.2023 - 01.2025

Administrative / Communication Officer

Taks 247Care
02.2023 - 12.2024

Head of Partnerships

DLM CAPITAL GROUP
11.2022 - 02.2023

Head Telesales

DLM Capital Group
10.2021 - 02.2023

Unit Head Telemarketing

Page International Financial Services Limited
10.2017 - 09.2021

Customer Service Executive / Telesales Analyst

Renmoney MFB Limited
05.2016 - 09.2017

MBA - General Marketing

Ajayi Crowther University

BSc. - Political Science

Tansian University

Addiction and Mental Health

Fanshawe College

Addiction and Mental Health

Fanshawe College

Hobbies and Interests

Outside work, I enjoy learning tips, tricks, and hacks for operational efficiency and maximizing profit. I love reading, writing, and catching up on the latest happenings around the world.

Similar Profiles

CREATE PROFILE
Peace Idanele