Eva Kyjanicova
Worthing,west sussex
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
15
years of professional experience
Work history
Restaurant Waitress
The Ivy Collection
Brighton, Brighton and Hove
04.2023 - Current
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
Waitress
Pizza Express
Prince Albert
02.2023 - Current
- In this role, I was responsible for waiting tables and providing the main body of customer facing service in the restaurant
- This particular branch was fast paced and had high levels of footfall compared to other venues of a similar size.
Waitress
Pizza Express
Hove
12.2021 - 02.2023
- In this role, I was responsible for waiting tables and providing the main body of customer facing service in the restaurant
- This branch had a much more personal style of customer interactions, and would retain many regulars, meaning I would adapt my service accordingly to each individual customer I served.
Receptionist
The Beauty Island Sanctuary Worthing
07.2021 - 11.2021
- In this role I was responsible to for taking and organising bookings to the Spa, and other similar admin roles
- On top of this my duties included hosting guests and ensuring their experience was the best it could possibly be
- I was also a keyholder during my time there.
Manager
Pizza Express
Worthing
01.2019 - 03.2020
- In this role I was fully responsible for organising and supervising the team on shift, ensuring that all aspects of the business and service were up to the standards outlined by my General Manager and the company
- Other key responsibilities included ensuring correct paperwork was filled in including temperature sheets and cleaning rotas, as well as ensuring all members of staff's hours were recorded properly
- As comes with a management position I was also responsible for ensuring the venue was secure at the end of the night.
FoH Supervisor/Manager
Ask Italian
Burgess Hill
08.2016 - 01.2019
- In this role I was fully responsible for the front of house aspects of the business on my shifts, making sure all aspects of service were upholding the standards the company set
- My main duties were organising the shift and briefing the team, solving customer complaints, and ensuring all shut down duties were completed
- This included counting and consolidating cash takings, ensuring the building was secure, and being a key holder.
Waitress
Ask Italian Crawley
08.2016 - 04.2017
- This role was performed alongside my management role during my time at Ask
Waitress
Italian Burgess Hill, Prezzo Broadstairs
02.2012 - 01.2016
Host
Cinema
02.2008 - 01.2012
- Prielohy 979/10, 010 07, Žilina
Education
School of Hospitality and Business
2011
undefined
2008
Skills
- Menu knowledge
- Highly responsible and reliable
- Table service
- Food safety understanding
- Efficient under pressure
- High-volume dining
- Extensive hospitality background
- Spirits, wine and food service
Interests
As an extremely creative individual, I have many hobbies that I undertake
outside of work. I have a passion for fashion, and love choosing outfits that are best
choice for every situation. I also love art and photography and regularly take photos
of the surroundings when I am out and about.
Languages
English
Fluent
Timeline
Restaurant Waitress
The Ivy Collection
04.2023 - Current
Waitress
Pizza Express
02.2023 - Current
Waitress
Pizza Express
12.2021 - 02.2023
Receptionist
The Beauty Island Sanctuary Worthing
07.2021 - 11.2021
Manager
Pizza Express
01.2019 - 03.2020
FoH Supervisor/Manager
Ask Italian
08.2016 - 01.2019
Waitress
Ask Italian Crawley
08.2016 - 04.2017
Waitress
Italian Burgess Hill, Prezzo Broadstairs
02.2012 - 01.2016
Host
Cinema
02.2008 - 01.2012
School of Hospitality and Business
undefined
Similar Profiles
Harvey EvansHarvey Evans
Restaurant manager at The Ivy CollectionRestaurant manager at The Ivy Collection
Sumesh RajanSumesh Rajan
Kitchen porter at The Ivy CollectionKitchen porter at The Ivy Collection
Samsam BashirSamsam Bashir
Barback at The Ivy CollectionBarback at The Ivy Collection
Cláudio GomesCláudio Gomes
Assistant General Manager at The Ivy CollectionAssistant General Manager at The Ivy Collection
Diane HarrisonDiane Harrison
Facilities Co-Ordinator at Sussex and Surrey PoliceFacilities Co-Ordinator at Sussex and Surrey Police