Felicity Hill
Edinburgh
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Attentive Waitress accustomed to remaining composed in fast-paced settings.
Overview
2
2
years of professional experience
Work history
Restaurant Waitress
Cabot Highlands
Inverness, Highland
2023.05 - Current
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
Waitress
Courtyard By Marriott
Inverness, Highland
2021.09 - 2023.04
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Housekeeper
Easter Dalziel Farm
Inverness, Highlands
2021.04 - 2021.09
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
Education
Scottish Qualifications Certificate - Spanish, English,Biology, Business, Modern Studies, Geography
Culloden Academy
HighlandSkills
- Menu knowledge
- Upbeat, outgoing and positive
- Efficient under pressure
- Table service
- Highly responsible and reliable
- Cleaning requirements
- Guest rapport
- Food and beverage knowledge
- Team building
- Marketing
Languages
Spanish
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Restaurant Waitress
Cabot Highlands
2023.05 - Current
Waitress
Courtyard By Marriott
2021.09 - 2023.04
Housekeeper
Easter Dalziel Farm
2021.04 - 2021.09
Scottish Qualifications Certificate - Spanish, English,Biology, Business, Modern Studies, Geography
Culloden Academy