EVAN LUCOCQ-JONES
Caerphilly,United Kingdom
Summary
Accomplished professional with expertise in workforce scheduling, project management, and process improvement. Demonstrates strong leadership skills and strategic planning capabilities, effectively managing teams to achieve organisational goals. Adept at conflict resolution and interpersonal communication, ensuring seamless collaboration across departments. Committed to health and safety compliance, with a focus on customer service excellence. Career aspirations include advancing strategic initiatives that enhance operational efficiency and safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Regional operations manager
British Telecom
Bristol
2023.04 - Current
- Proven track record of managing Regional teams of up to 35 Direct Reports over the North of England, The Midlands, Wales and the South West
- Responsible for carrying out site visits to ensure quality and consistency when delivering projects
- Responsible for carrying out safety and compliance checks on direct reports pertaining to working at height activities
- Promoting culture of high performance and continuous improvement that values learning and commitment to quality.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Implemented effective risk management strategies to mitigate potential issues.
- Conducted regular performance reviews, promoting continuous improvements within my team.
- Optimised resource allocation towards maximising productivity and profitability.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Led process improvement initiatives, resulting in heightened productivity levels.
Planning coordinator
BT
Cardiff
2016.09 - 2023.03
- Proven track record over nearly a decade of workforce allocation and planning up to 45 staff members
- Handled conflict resolution among team members, fostering a harmonious working environment.
- Utilised strong multitasking skills whilst managing multiple projects simultaneously.
- Successfully executed complex plans under tight deadlines without compromising on quality or safety norms.
- Established clear lines of communication between various teams for effective collaboration.
- Maintained excellent relationships with suppliers and stakeholders for beneficial collaborations.
- Overhauled existing systems to increase accuracy, reducing costs and waste.
- Directed daily operations to achieve maximum output and reduce costs.
Apprentice
BT
Cardiff
2013.09 - 2016.09
- Assisted senior staff members for better project execution.
- Observed safety protocols consistently, ensuring a risk-free workplace.
- Gained proficiency in industry-specific software tools with rigorous practice sessions.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Improved team communication by proactively participating in daily meetings.
- Took initiative in learning new techniques, leading to improved performance.
- Undertook additional responsibilities willingly, displaying commitment towards job role.
- Shadowed senior team members to observe established processes and best practices.
- Attended necessary training and completed assessments.
Education
High School Diploma -
Skills
- Workforce scheduling
- Project Management
- Process Improvement
- Conflict Resolution
- Strategic planning
- Interpersonal communication
- Team Leadership
- Leadership skills
- Customer Service
- Health and Safety Compliance
- Safety consciousness
- Health and Safety regulations
Certification
IPAF 1B
PASMA
NRSWA Signing Lighting & Guarding Unit 10
UG Working & Rodding Techniques
UG Safety Gas Testing & cover lifting
MEWPS for Managers
4x4 Certification
IOSH Managing Safely
WAH Medical
Timeline
Regional operations manager
British Telecom
2023.04 - Current
Planning coordinator
BT
2016.09 - 2023.03
Apprentice
BT
2013.09 - 2016.09