David Sipos
London,United Kingdom
Summary
Accomplished professional with extensive expertise in salesmanship techniques, effective persuasion, and customer care. Demonstrates proficiency in retail software, Microsoft Office, and technical product understanding. Adept at managing customer accounts, resolving complaints, and processing invoices with a positive attitude. Skilled in staff training and mentorship, ensuring team efficiency and high performance. Committed to maintaining calmness under pressure while excelling in time management and multitasking. Possesses comprehensive knowledge of GDPR regulations and a strong focus on personal accountability.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor, Sales
Davin Foods, Reynolds
Barking Riverside, UK
04.2024 - 03.2025
- In my role as a Customer Service Advisor, I hold full authority to manage customer accounts, ensuring both satisfaction and resolution of issues
- I oversee two email accounts, serving as the primary contact for customers and addressing their inquiries promptly
- I have enhanced my skills in label design while successfully transitioning to a new system, M3, demonstrating adaptability and proficiency
- My responsibilities extend to supporting technical and accounting teams, collaborating daily with supply chain and transportation teams to streamline operations
- I create staff rotas and provide training for new team members, fostering a cohesive work environment
- Additionally, I issue daily credits and investigate customer complaints, contributing to continuous improvement in service delivery
Store Manager
Costa Coffee
Wood Green, UK
03.2023 - 03.2024
- I was responsible for managing stock, leading the team, overseeing labor and ensuring a positive customer experience
- I took ownership of the store's profit and loss, constantly seeking opportunities for improvement
- I cultivated a customer-focused environment by anticipating their needs effectively
- I also managed controllable costs such as stock, labor, training, and recognition programs
- I inspired my team to excel and maintained high standards that our customers expect
- I prioritized training and development to help my team reach their full potential
Membership Host
The Ned Hotel
Bank, UK
02.2022 - 02.2023
- My responsibilities included greeting guests, managing table availability, ensuring timely seating and service, and assisting with daily operational tasks
- I also handled confirmation calls and emails, booking customizations, and financial transactions
- I was trained to handle customer complaints, create booking forecasts, and attend to special requests
- I excelled at recognizing VIP guests and was actively engaged in training and supporting management
- I took on additional responsibilities like team training, menu and seating card design, and labor cost management across multiple restaurants
Assistant Manager
Costa Coffee
Enfield, UK
09.2020 - 01.2022
- I was assisting my line manager to oversee optimal stock and wastage levels by ensuring proper ordering, training key staff and monitoring sales patterns ensuring minimal waste
Office Administrator
GasztroEp Co.
Budapest
12.2019 - 08.2020
- As an Office Administrator, I effectively manage daily office operations, ensuring a smooth workflow and providing support to staff
- My responsibilities include coordinating communication, maintaining records, scheduling appointments, and managing office supplies
- I prioritize tasks efficiently, enhancing organizational efficiency and contributing to a positive work environment
- My attention to detail and strong interpersonal skills enable me to assist colleagues and clients professionally and courteously
General Manager
AmRest Co.
Budapest
12.2018 - 12.2019
- Building and cultivating an exceptional team of professionals
- Overseeing recruitment, strategizing, and selection processes
- Organizing, conducting, and supervising thorough training and onboarding procedures
- Ensuring top-notch restaurant operations and skillful management of labor costs
Club Manager
White Angel Night Club
Debrecen
11.2013 - 10.2018
- I started as a bartender with the company and thanks to my hard work, enthusiasm, and leadership skills, I had the opportunity to participate in training which ultimately led me to become the head manager of the club
- Through great cooperation with the owner, I was able to improve my knowledge and take control of various aspects including accounting, bookkeeping, payroll, recruitment, event management, and leading and supervising two teams of 20 people each
Education
Level 3 online course - Accounting & Finance
Inspire College of London
London 02.2025 -
Vocational Diploma - Currency Exchange Manager
Vocational Centre of Debrecen
Debrecen, Hungary 09.2014 - 06.2015
Certificate of Higher Education - Theatre Dancer & Choreographer
Ferenc Medgyessy Art HighSchool
Debrecen, Hungary 09.2009 - 06.2014
Skills
- Personal accountability
- Salesmanship techniques
- Effective persuasion
- Retail software proficiency
- Technical product understanding
- Knowledge of GDPR regulations
- Product knowledgeability
- Data entry speed
- Calmness under pressure
- Time management mastery
- Multitasking efficiency
- Microsoft Office
- Complaint resolution
- Customer care
- Customer account management
- Staff training and mentorship
- Positive attitude
- Invoice processing
- Sales expertise
Languages
Hungarian
Native
English
Fluent
French
Beginner
Timeline
Level 3 online course - Accounting & Finance
Inspire College of London
02.2025 -
Customer Service Advisor, Sales
Davin Foods, Reynolds
04.2024 - 03.2025
Store Manager
Costa Coffee
03.2023 - 03.2024
Membership Host
The Ned Hotel
02.2022 - 02.2023
Assistant Manager
Costa Coffee
09.2020 - 01.2022
Office Administrator
GasztroEp Co.
12.2019 - 08.2020
General Manager
AmRest Co.
12.2018 - 12.2019
Vocational Diploma - Currency Exchange Manager
Vocational Centre of Debrecen
09.2014 - 06.2015
Club Manager
White Angel Night Club
11.2013 - 10.2018
Certificate of Higher Education - Theatre Dancer & Choreographer
Ferenc Medgyessy Art HighSchool
09.2009 - 06.2014
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