Eunice Magallanes

As a Sales Advisor for both the Women’s and Kid’s department at Fenwick, it was my responsibility to boost the company’s reputation by providing customers excellent product knowledge. This was achieved by attending brand training sessions regularly to keep abreast with the latest sales techniques. As a result, I have delivered high sales performance within budget to strict deadlines and targets.

It was also expected of me to demonstrate comprehensive after-sales support to ensure customer satisfaction whether it be by addressing queries about return and exchange policies, or resolving general customer complaints. Moreover, I have placed customer orders, providing guidance on product delivery timeframes.

Being a Sales Advisor for Fenwick also meant that it was my duty to monitor and refresh displays to attract customers, maintaining a clean and organised retail environment to enhance shopping experience. Over the years, I have assisted in stock taking across multiple departments to ensure accurate inventory records and I have executed detailed inventory checks on a monthly basis to maintain updated data and track stock loss.