Ethan Jordi Young
Nantwich,Cheshire
Summary
I have reliable expertise in team leadership, cash handling, and chustomer service even when dealing with difficult customers and large volumes of customers. I am expirenced with floor and stock management and proficiency in multiple POS systems, driving sales expertise. I am also expirienced at staff education and training, aiming to leverage skills for continued growth in a challenging retail environment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
B&M Retail
Nantwich, Cheshire
11.2024 - 01.2025
- Managed queue effectively during peak hours for seamless checkout process.
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Assisted customers with enquiries to enhance their shopping experience.
- Maintained clean and organised workspace to ensure efficient service.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled high volumes of transactions during holiday seasons efficiently.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Customer service representative
B&M Retail
Nantwich, Cheshire
08.2023 - 08.2024
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Processed payments swiftly for improved customer experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Kept up-to-date with store promotions to provide accurate information to customers.
Supermarket shelf stacker
B&M Retail
Nantwich, Cheshire East
08.2023 - 07.2024
- Updated pricing labels accurately, ensured alignment with POS system prices.
- Managed evening re-stocking duties smoothly without causing disturbance to late-night shoppers.
- Responded courteously to customer needs, directed them towards desired products if needed.
- Organised products on the shelf according to the shop's planogram guidelines.
- Ensured tidy presentation of promotional stands near checkout area for impulse purchases.
- Assisted customers with product queries whilst ensuring excellent customer service.
- Identified damaged goods, reported to supervisor for action required.
- Achieved orderly displays by arranging items neatly on shelves.
Customer service representative
crewe alexandra football stadium
Crewe, Cheshire East
07.2023 - 07.2024
- Handled cash transactions accurately for seamless check-out procedures.
- Operated point-of-sale systems efficiently ensuring accurate billing processes.
- Served food in a timely manner to ensure hot, fresh meals.
- Demonstrated safe food handling standards at all times.
- Maintained a clean enviroment when not serving customers.
- Kept track of inventory and restocked supplies as needed.
- Worked efficiently with my team to ensure customer satisfaction
Education
A-Levels - applied sciences
Cheshire collage south and west
Crewe, Cheshire East 09.2021 - 06.2023
Skills
- Social media navigation
- Cash handling
- Team Leadership
- Product knowledge
- POS Systems
- Sales expertise
- Stock management
- Staff education and training
Affiliations
- drawing and sketching
- movies
- games
Timeline
Customer service representative
B&M Retail
11.2024 - 01.2025
Customer service representative
B&M Retail
08.2023 - 08.2024
Supermarket shelf stacker
B&M Retail
08.2023 - 07.2024
Customer service representative
crewe alexandra football stadium
07.2023 - 07.2024
A-Levels - applied sciences
Cheshire collage south and west
09.2021 - 06.2023
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