Estrella Coldron
Cambridge,UK
Summary
Dynamic professional with a diverse skill set encompassing customer service, hospitality, and youth mentoring. Demonstrates expertise in retail sales, bartending, and visual merchandising, complemented by strong communication skills and an entertaining personality. Proficient in SPSS and Microsoft Office Suite, with a knack for content curation and social media strategies. Experienced in event design and marketing, leveraging creativity and innovation to drive successful fundraising initiatives. Committed to maintaining composure under pressure while effectively handling customer complaints. Career aspirations include advancing within the fields of event marketing and forensic psychology.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Bar Staff
Young's Pubs
Cambridge
2022.07 - 2026.01
- Directed pub activities during challenging shifts, maintaining service excellence.
- Provided efficient waiting and bartending services to patrons, fostering a welcoming atmosphere.
- Acquired bar and cocktail training, refining drink preparation techniques.
- Supported front-of-house team during busy times, demonstrating leadership capabilities.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Drove audience growth through targeted advertising campaigns across multiple platforms.
- Monitored industry trends for incorporation into our social media strategy.
Social Media Manager
Young's Pubs
Cambridge, Cambridgeshire
2025.10 - 2026.01
- Managed social media for pub, creating engaging Reels and posts on Instagram and Facebook.
- Designed promotional mailers to enhance audience engagement.
- Executed similar social media management for Central Hall Musical Society from September 2023 to September 2024.
Shop Assistant
Podarok
Cambridge
2019.11 - 2022.07
- Served as shop assistant for three years in independent gift shop, utilising customer service expertise.
- Operated tills efficiently while maintaining cleanliness and organisation.
- Handled opening and closing procedures to ensure smooth daily operations.
- Promoted to supervisor, overseeing staff performance and development.
- Updated window displays regularly for fresh store appeal.
Young leader
Scouts Association- Cambridge
Cambridge, Cambridgeshire
2018.01 - 2021.07
- Engaged children aged 10 to 14 in structured activities to promote learning and fun.
- Provided support to leaders and children with essential task completion.
- Obtained First Aid training to ensure preparedness for emergencies.
Education
Master's degree - Psychology
University of York
York 2021.09 - 2025.05
A-Levels - Biology, Maths, Psychology and Drama
Oakes College
Cambridge, Cambridgeshire 2019.09 - 2021.05
Skills
- Customer service and hospitality
- Youth work and mentoring
- Retail sales and bartending
- Guitar proficiency
- Communication skills
- SPSS expertise
- Microsoft Office Suite
- Content curation
- Social media strategies
- Event design
- Creativity and innovation
- Fundraising techniques
- Event marketing
- Visual merchandising
- Personal resilience
- Handling customer complaints
- Verbal communication
- Entertaining personality
- Composure under pressure
- Psychological research methods
Affiliations
- Musical Theatre
- Song Writing
- Content Creation
- Event Planning
- Travelling
Timeline
Social Media Manager
Young's Pubs
2025.10 - 2026.01
Bar Staff
Young's Pubs
2022.07 - 2026.01
Master's degree - Psychology
University of York
2021.09 - 2025.05
Shop Assistant
Podarok
2019.11 - 2022.07
A-Levels - Biology, Maths, Psychology and Drama
Oakes College
2019.09 - 2021.05
Young leader
Scouts Association- Cambridge
2018.01 - 2021.07