Estelle Roberts
Ballynahinch,Newry Mourne and Down
Summary
Dedicated retail professional with a strong foundation in product display setup and customer service, complemented by a thorough understanding of retail laws and security measures. Demonstrates effective multitasking and fault-finding in retail systems, ensuring smooth shop floor maintenance and optimal grocery product familiarity. Possesses notable skills in money transactions and basic mathematics, coupled with patience under pressure and positivity, aiming to enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Shop assistant
VivoExtra
Ballynahinch, Newry Mourne and Down
05.2021 - Current
- Improved product visibility with strategic shelf arrangements.
- Managed stock levels on shop floor for continuous product availability.
- Coordinated closely with management on shop floor layouts and visual merchandising.
- Collaborated effectively with team members during busy periods.
- Built rapport with frequent shoppers to foster loyal customer base.
- Assisted customers in finding desired items to enhance their shopping experience.
- Greeted every customer warmly, promoting friendly atmosphere.
- Conducted price checks at request of customers for clear communication on cost.
- Handled queries regarding products, providing detailed information as necessary.
- Promoted sales and special promotions to increase store revenue.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Guided customers to locate products or alternative items.
- Handled cash register efficiently, ensuring accurate transactions.
- Completed restocking swiftly post delivery arrival to ensure immediate product availability.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Communicated with customers through phonecalls and assisted them as much as possible.
Hairdressing assistant
Louise McCarthy
Ballynahinch, Newry Mourne and Down
10.2019 - 03.2022
- Maintained clean, hygienic salon environment for optimal client comfort.
- Assisted senior hairdressers to expedite service delivery.
- Improved overall efficiency of salon by keeping all styling stations stocked with essential supplies at all times.
- Enhanced client satisfaction by providing exceptional hair washing and conditioning services.
- Strengthened relationships with clients through friendly conversation during appointments.
- Greeted clients warmly upon arrival, enhancing their overall experience from start to finish.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Ensured smooth operation of salon with diligent stock management duties.
Hairdressing assistant
Eamons Hair Studio
Ballynahinch, Newry Mourne and Down
06.2019 - 09.2019
- Facilitated efficient scheduling of appointments using salon software systems.
- Maintained clean, hygienic salon environment for optimal client comfort.
- Strengthened relationships with clients through friendly conversation during appointments.
- Supported senior staff during busy periods to maintain punctuality with scheduled appointments.
- Upheld high standard of hygiene by regularly sanitising tools and workstations.
- Cleaned and sterilised tools and equipment used in hairstyling services.
Education
Bachelor of Arts - Criminology and Social Policy
Queen's University Belfast
Belfast 09/2022 - 07/2025
A-Levels - Health and Social Care
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2020 - 06/2022
A-Levels - Sociology
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2020 - 06/2022
BTEC Level 3 - Travel and Tourism
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2020 - 06/2022
GCSEs - OS Design and Creativity
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - Media Studies
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - Health and Social Care
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - Business Studies
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - English Language
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - Mathematics
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
GCSEs - Science
St Colman's High & Sixth Form College
Ballynahinch, Newry Mourne and Down 09/2018 - 06/2020
Skills
- Product display setup
- Understanding retail laws
- Money transactions
- Patience under pressure
- Positivity and enthusiasm
- Grocery product familiarity
- Basic mathematics
- Shop floor maintenance
- Fault-Finding in retail systems
- Security measures understanding
- Effective multitasking
- Customer Service
- Working as a team
- Communication skills
- Team building
- Leadership
- Initiative taking
Affiliations
- Playing Camogie
- Running and going to the gym
- Coaching Wee Ogs (camogie youth)
Certification
Academic Centre of Excellence in Cyber Security Education; Cyber Security Awareness Training during the academic year 2024/25
Timeline
Shop assistant
VivoExtra
05.2021 - Current
Hairdressing assistant
Louise McCarthy
10.2019 - 03.2022
Hairdressing assistant
Eamons Hair Studio
06.2019 - 09.2019
Bachelor of Arts - Criminology and Social Policy
Queen's University Belfast
09/2022 - 07/2025
A-Levels - Health and Social Care
St Colman's High & Sixth Form College
09/2020 - 06/2022
A-Levels - Sociology
St Colman's High & Sixth Form College
09/2020 - 06/2022
BTEC Level 3 - Travel and Tourism
St Colman's High & Sixth Form College
09/2020 - 06/2022
GCSEs - OS Design and Creativity
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - Media Studies
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - Health and Social Care
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - Business Studies
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - English Language
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - Mathematics
St Colman's High & Sixth Form College
09/2018 - 06/2020
GCSEs - Science
St Colman's High & Sixth Form College
09/2018 - 06/2020
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