ERLISA REXHA
London
Summary
Dynamic and adaptable professional with a strong foundation in problem-solving, communication, and customer service. Demonstrates exceptional attention to detail and time management skills, honed through balancing academic responsibilities with other commitments. Proven ability to thrive in fast-paced environments, effectively multitasking while maintaining high standards of quality and efficiency. Committed to delivering excellent customer service and fostering positive team dynamics.
Offering strong collaborative skills and positive attitude, combined with willingness to learn and adapt quickly. Knowledgeable about customer service and teamwork, with focus on communication and problem-solving. Ready to use and develop skills in interpersonal communication, time management, and customer service.
Overview
4
4
years of professional experience
Work history
Private nanny
self-employed
London, Camden
09.2023 - 08.2025
- Fostered nurturing environment with engaging, age-appropriate activities.
- Handled emergencies efficiently under pressure-prioritising child safety above all else.
- Created fun learning environment using arts and crafts, aiding cognitive growth.
- Supported childhood development with educational games and outdoor activities.
- Communicated regularly with parents about daily activities and behaviours observed-maintaining transparency in care provided.
- Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
Team member
Pret A Manger
London, camden
08.2021 - 10.2023
- Achieved efficient workflow with proper time management.
- Managed cash register transactions for accurate record keeping.
- Collaborated closely with management on promotion strategies, boosting store visibility.
- Organised staff rota to ensure smooth operation of duties.
- Provided excellent customer service to enhance business reputation.
- Offered exceptional customer service with strong product knowledge.
- Remained flexible to cover shifts and work overtime as required.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
Education
GCSE - Biology, Business, Chemistry, Engineering, English, German, Maths, Music and Physics
UCL Academy
London 09.2016 - 08.2021
A-level - Biology, Chemistry and Maths
Camden School For Girls
London 09.2021 - 08.2023
Bachelor of Science - Neuroscience
Middlesex University
London 09.2024 -
Skills
- Problem-Solving – Strong ability to address and resolve challenges quickly and effectively, a skill that’s valuable in fast-paced environments like retail and hospitality
- Attention to Detail – Precision and careful attention to all aspects of work, especially in customer service and research tasks
- Communication Skills – Both written and verbal communication, ensuring effective interaction with customers, colleagues, and managers
- Teamwork – Comfortable working within a group, collaborating to achieve goals, and contributing to a positive team atmosphere
- Time Management – The ability to prioritise tasks and meet deadlines, developed through managing academic responsibilities alongside other commitments
- Adaptability – Quick to adjust to new environments, whether it’s the changing nature of customer needs or the evolving challenges in research
- Empathy – Understanding and relating to the needs and concerns of others, an essential skill in customer service and in working with diverse populations
- Customer Service – Providing excellent service and ensuring customer satisfaction through friendly, professional, and efficient interactions
- Multitasking – Juggling multiple tasks simultaneously without compromising quality or efficiency, a crucial skill in busy retail or hospitality roles
- Customer Service
- Sales expertise
- Customer-facing activities
Languages
English
Native
Albanian
Native
References
References available upon request.
Availability
I am available to work Wednesday, Saturday and Sunday
Timeline
Bachelor of Science - Neuroscience
Middlesex University
09.2024 -
Private nanny
self-employed
09.2023 - 08.2025
A-level - Biology, Chemistry and Maths
Camden School For Girls
09.2021 - 08.2023
Team member
Pret A Manger
08.2021 - 10.2023
GCSE - Biology, Business, Chemistry, Engineering, English, German, Maths, Music and Physics
UCL Academy
09.2016 - 08.2021
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