Freddy Ryan Sila

• In my role as a Food and Beverage Assistant at the Hilton Hotel Manchester, I developed strong teamwork and communication skills. Working in a fast-paced hospitality environment meant I had to constantly coordinate with chefs, servers, and supervisors to ensure smooth service. I communicated clearly and professionally, whether I was taking orders, relaying special requests to the kitchen or updating colleagues about table status. I also made sure to listen actively and respond supportively to team members, especially during busy periods or large events. This open, respectful communication helped build trust within the team and allowed us to work efficiently together to provide excellent service to guests.
• In my position as a Food and Beverage Assistant at the Hilton Hotel Manchester, effective time management was essential to keeping service running smoothly. I learned to prioritise tasks quickly, balancing multiple duties like setting up dining areas, taking orders, serving guests and clearing tables without compromising quality. During busy shifts, I stayed organised and focused to ensure every guest received timely and attentive service. I also anticipated peak periods and prepared accordingly, which helped reduce wait times and maintain a positive dining experience. Managing my time well allowed me to contribute to a seamless workflow and meet the high standards expected at Hilton.
• Providing exceptional customer service was at the heart of my role as a Food and Beverage Assistant. I always approached guests with a friendly and professional attitude, attentively listening to their needs and preferences. Whether it was recommending menu items, handling special requests or resolving any concerns quickly and politely, I aimed to ensure every guest felt valued and had a memorable dining experience. This focus on excellent service helped build repeat business and contributed to the Hilton’s reputation for hospitality.
• In a busy hotel environment, attention to detail was crucial in my day-to-day tasks. I made sure that orders were taken accurately, tables were set perfectly according to Hilton’s standards and food and beverages were served correctly and promptly. I also paid close attention to cleanliness and presentation, ensuring the dining area was inviting and met health and safety requirements. This careful approach helped maintain high quality and consistency, which is essential for guest satisfaction and the hotel's overall success.

After I had just finished high school I was given a job role at a family owned business which works in selling jewellery and fashion clothing. whilst working here i had a few roles which was handling incoming orders and sending them out to customers as soon as possible.

• When issues arose during the packaging or shipping process, I quickly identified the root causes and implemented effective solutions. Whether it was resolving a missing item or addressing a customer’s delivery concern, my proactive approach helped maintain smooth operations and satisfied customers.
• I maintained an organised workspace and system for tracking orders and shipments, which ensured that parcels were prepared accurately and dispatched on time. This organisational skill helped reduce errors and streamline the workflow in a fast-paced environment.
• I approached every customer interaction with a focus on providing excellent service, actively listening to their needs and going the extra mile to offer assistance or information. This commitment enhanced customer experience and encouraged repeat business.