Martha Simpson

I provide exceptional customer service to enhance customer experiences and promote repeat business.
I maintained organisation of apparel to ensure compliance with company standards.
Additionally, I learnt how to operate the till efficiently while developing knowledge of technology and improving service delivery.
Engaging with customers helps me consistently identify and meet their diverse needs and gained experience in handling challenging customer interactions to strengthen conflict resolution skills.
I enhanced numeracy skills through regular till operation and transaction processing and used critical thinking to break down problems, evaluate solutions and make decisions.

I serve as assistant football coach for U6 boys and girls. I help to inspire and build athletes' confidence through motivation, encouragement, and strategies. I provided one-to-one coaching to players needing extra support, markedly improving their technical skills, confidence, and performance on the pitch. I developed coaching strategies and lesson plans to achieve team goals. I learnt leadership skills and to be a role model to young children, keeping them safe and secure at all times. I monitored children's interactions with others, encouraging teamwork and cooperation in a safe environment. I fostered a positive and cohesive team environment, promoting sportsmanship, respect, and collaboration amongst players. I hold a DBS certificate, which confirms my suitability to work with young people in a safe and responsible manner. Being DBS-checked reflects my professionalism and readiness to contribute to a secure and positive environment for all players.

Once a week, I clean a hairdressing salon. I sweep, vacuum, polish, and mop hard floors within the establishment. I complete cleaning projects on time, maintain customer satisfaction, and meet hygiene regulations. Conducted deep cleaning of toilets, including sanitising sinks, bins, mirrors, and other surfaces for hygiene upkeep. Dusted and polished window frames and wiped down glass, maintaining clean and clear areas. I used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters, and other cleaning tools. Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace. With my cleaning experience, I have developed a strong attention to detail, organisation skills, and a commitment to maintaining high standards of cleanliness and hygiene. I understand the importance of creating a safe, welcoming environment no matter the location. This background has equipped me with valuable life skills that translate well to many professional settings, demonstrating my reliability, responsibility, and pride in my work.

Bumpyland operates as a soft play venue, featuring a café and kitchen.

I learned how to prepare and serve hot and cold beverages, including fresh coffee, espresso drinks, and brewed teas. I operated espresso machines, coffee grinders, and other equipment with proficiency and safety. I described menu items to customers and suggested products based on stated preferences. I maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.

I kept the kitchen spotless and tidy by constantly washing up and cleaning to maintain hygienic food preparation environments. At the front desk, I welcomed customers in a friendly, positive manner, and answered phone calls professionally. I took customer orders and prepared drinks, following best practices. I maintained cleanliness and organisation within the café area, including counters, seating areas, and kept the café stocked and organised for easy access and quick service to customers.