Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Erin Knowelden

Worcester Park,Surrey

Summary

Highly motivated professional with expertise in time management, resilience under pressure, and fostering strong customer relationships, thanks to experience in waitressing and supervising. Skilled in delivering impactful presentations, public speaking, and effective communication across teams. Dedicated to leveraging these skills to drive organisational success and enhance team collaboration.

Overview

3
3
years of professional experience

Work history

Waitress and Barista

Ori caffe, John Lewis and Partners
Nottingham, Nottinghamshire
09.2024 - Current
  • Maintained clean and organised dining area for customer comfort.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Communicate with kitchen staff to maintain smooth front of house operations, minimising potential delays.
  • Improved customer satisfaction by providing efficient and friendly service, executed with professionalism.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Create friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Use upselling methods featuring specials to complement dishes.

Work Experience

IQUW Group
City of London, Greater London
07.2023 - 07.2023
  • Assisted in data analysis tasks to inform strategic decisions.
  • Conducted meetings with senior staff members for data collection.
  • Maintained a high standard of professionalism in all interactions, consistently demonstrating integrity, punctuality, and respect in a corporate environment.
  • Conducted a PowerPoint-aided presentation to a board room of employees to discuss my findings and data analysis across the week.

Cafe supervisor

Blue Diamond Garden Centre
Morden, Greater London
09.2022 - 08.2024
  • Handled customer complaints for improved satisfaction levels.
  • Assisted customers in menu selection, enhancing their dining experience.
  • Trained staff members for enhanced productivity.
  • Coordinated daily operations to ensure smooth functioning.
  • Handled cash transactions accurately whilst ensuring secure storage of earnings.
  • Maximised profitability by promoting menu knowledge and suggestive selling techniques.

Education

Bachelor of Science - Business Management

University of Nottingham
Nottingham
09.2024 -

A-Levels - Business studies, English Literature, Psychology

The Holy Cross School
New Malden, Kingston upon Thames
09.2022 - 06.2024

GCSEs - Maths, English literature and language, Physics, Biology, Chemistry, French and more

The Holy Cross School
New Malden, Kingston upon Thames
09.2021 - 06.2022

Skills

  • Time management mastery
  • Resilient under pressure
  • Patience and composure
  • Excellent communication across teams
  • Developing rapport with customers
  • Presentation and public speaking
  • Adaptability in dynamic environments
  • Skills in Excel and Canva

Affiliations

  • - A keen interest in ethical fashion. I have manifested this through my university projects to design a social enterprise thrift store in my entrepreneurship module
  • - Strong enthusiasm for live music and the gig scene, an advocate for more live music venues.

Timeline

Waitress and Barista

Ori caffe, John Lewis and Partners
09.2024 - Current

Bachelor of Science - Business Management

University of Nottingham
09.2024 -

Work Experience

IQUW Group
07.2023 - 07.2023

Cafe supervisor

Blue Diamond Garden Centre
09.2022 - 08.2024

A-Levels - Business studies, English Literature, Psychology

The Holy Cross School
09.2022 - 06.2024

GCSEs - Maths, English literature and language, Physics, Biology, Chemistry, French and more

The Holy Cross School
09.2021 - 06.2022

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Erin Knowelden