Ulku Aydin
Leamington Spa,Warwickshire
Summary
An accomplished hospitality professional with strong customer service and barista experience in fast-paced café and restaurant environments. Highly skilled in coffee preparation, including espresso extraction, milk texturing, and beverage presentation, while maintaining strict adherence to food safety, hygiene, and allergen regulations. Proficient in POS systems, cash handling, and electronic ordering, ensuring efficient service flow and accuracy under pressure. Demonstrates excellent menu knowledge, dietary awareness, and customer engagement, consistently delivering a friendly and professional experience.
Overview
15
15
years of professional experience
Work history
Waitress and Barista
Gusto Ricco Cafe
Leamington Spa, Warwickshire
2024.11 - 2025.08
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Utilised professional communication skills to resolve customer complaints.
- Maintained clean and organised dining area for customer comfort.
- Enhanced guest satisfaction through attentive and prompt service.
Barista
Cafe Royal
Leamington Spa, Warwickshire
2017.03 - 2024.11
- Managed high-volume orders during peak hours, maintaining quality of service.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Upheld excellent relationships with regular clients, fostering loyalty and repeat business.
- Communicated effectively with kitchen staff, ensuring seamless service delivery.
- Ensured the freshness of pastries on display, contributing to overall quality assurance.
- Collaborated with team members during busy periods improving workflow efficiency.
Barista
Costa Coffee at National Grid
Warwick, Warwickshire
2015.02 - 2017.03
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Assisted in inventory control measures for effective stock management.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Managed high volume orders during peak hours maintaining quality of service.
Kitchen Assistant, Barista, Waitress
Cafe Italya
Coventry
2010.05 - 2015.01
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Stored ingredients properly, extending their freshness dates significantly.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Took orders and portioned food for delivery to client tables.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Provided a welcoming atmosphere to customers, promoting return visits.
Skills
- Restaurant etiquette familiarity
- Patience and composure
- Dietary requirements understanding
- Hospitality-Focused mindset
- Hygiene regulations compliance
- Tills operation
- Safe manual handling
- Tea and coffee brewing
- Time management mastery
- Staff training capabilities
- Resilient under pressure
- Digital ordering system use
- Order taking proficiency
- Customer Service
- Cash handling
- Verbal communication
- Food preparation
- Menu memorisation
- Outstanding customer service
- Order taking
- Table service
- Food service
- Allergen advice
- Barista techniques
- Hospitality expertise
- Positive and approachable
Languages
English
Intermediate
Turkish
Native
Timeline
Waitress and Barista
Gusto Ricco Cafe
2024.11 - 2025.08
Barista
Cafe Royal
2017.03 - 2024.11
Barista
Costa Coffee at National Grid
2015.02 - 2017.03
Kitchen Assistant, Barista, Waitress
Cafe Italya
2010.05 - 2015.01