Miya Walker
Nottingham,United Kingdom
Summary
Compassionate and motivated professional with a strong foundation in customer-service roles and a growing passion to supporting children with Special Educational Needs and Disabilities (SEND). Experienced in creating calm, welcoming environments for individuals with diverse needs, including those with mental health challenges such as high anxiety. Skilled in communication, active listening, and de-escalation, with the ability to build rapport and trust. Organised, reliable, and adaptable under pressure, with proven success in multitasking, problem-solving, and providing one-to-one support. Eager to bring a caring, patient, and inclusive approach to a Teaching Assistant role, supporting the emotional, social, and educational development of SEND pupils in a school setting.
Overview
5
5
years of professional experience
Work history
Waitress
Mount Fuji Restaurant
Birmingham, West Midlands
01.2023 - 03.2025
- Delivered high-quality customer service in a fast-paced, high-pressure environment, consistently maintaining professionalism and a positive attitude.
- Developed strong communication and interpersonal skills through daily interactions with a diverse range of customers and team members.
- Strengthened conflict resolution skills by efficiently handling customer complaints and resolving issues calmly and effectively.
- Gained hands-on experience in multitasking, balancing food and drink service with customer requests, team co-ordination and various other responsibilities.
- Accurately handled end-of-day financial duties, including till reconciliation and cash handling, ensuring there were no missing payments or errors.
Dental Receptionist
Asquith House Dental Practice
Lichfield, West Midlands
09.2022 - 02.2023
- Delivered front-of-house support in a fast-paced NHS dental environment, managing high volumes of patient enquiries both in person and via phone/email.
- Strengthened communication and problem-solving skills while assisting patients from diverse backgrounds, including those with mental health challenges or heightened anxiety around dental care.
- Improved my interpersonal skills by making patients feel welcomed and at ease during long wait times, often using conversation and reassurance to improve their experience.
- Handled confidential patient information and appointment scheduling with precision and sensitivity, maintaining strict adherence to GDPR and NHS guidelines.
- Accurately processed large patient payments and end-of-day banking, ensuring all transactions were logged correctly in the system.
- Communicated effectively with dental professionals and neighbouring dental practices to resolve patient queries, whilst simultaneously managing daily administrative duties like logging appointments and checking patients in.
Private Violin Tutor
Self-Employed
Sutton Coldfield, Birmingham , West Midlands
03.2022 - 01.2023
- Delivered engaging, tailored one-on-one violin lessons to primary-age children, adapting teaching methods to suit individual learning styles and abilities.
- Demonstrated strong organisational skills by independently planning lesson content, managing schedules, and handling lesson payments.
- Strengthened communication and interpersonal skills through regular feedback with students and parents, addressing progress, concerns and goals.
- Developed problem-solving skills by identifying students' challenges and devising a plan to maintain motivation and improvement.
- Moreover, it was a thrilling experience where I obtained personal fulfilment from seeing my students flourish and become better violinists, putting a smile on both their faces as well as their parents.
Babysitter
Self-employed
Sutton Coldfield, Birmingham, West Midlands
01.2020 - 08.2021
- Provided safe and supportive childcare to children aged 4-9.
- Assisted children with homework, resulting in improvement in their academic performance as well as engaging children in fun activities to grow their creativity.
- Received positive feedback from parents and built strong relationships with families through trust and communication, resulting in long-term babysitting contracts.
Volunteer Orchestra Helper
Plantsbrook School
Sutton Coldfield, Birmingham, West Midlands
09.2020 - 02.2021
- Supported Year7-10 pupils during weekly orchestra sessions, as well as assisting in the organisation and smooth-running of the Christmas concert.
- Provided individual encouragement, especially to less confident or neurodiverse pupils (including those with autism).
- Promoted engagement and focus in a group learning environment as well as organising and leading fun group activities for the children.
- Communicated effectively with and supported other colleagues for better coordination of tasks, creating a collaborative work environment.
- Ensured safety precautions at all times to minimise workplace accidents.
Education
Bachelor's degree - Psychology
University of Nottingham
Nottingham, Nottinghamshire 09.2023 -
A Level - Biology, Geography, Psychology
Sutton Coldfield Grammar School for Girls
Sutton Coldfield, Birmingham 09.2017 - 05.2022
GCSE -
Sutton Coldfield Grammar School for Girls
Sutton Coldfield, West Midlands /2020 - /2022
Skills
- Customer service
- Cash handling
- Organizational Skills
- Billing
- Driving
- Front Desk
- Communication skills
- Data Entry
- Microsoft Word
- Appointment scheduling
- Conflict resolution
- Lesson planning
- Communication
- Time management
- Empathy, patience, composure
- Reliability
- English fluency
- Restaurant etiquette familiarity
- Excellent memory recall
- Order taking proficiency
- Bill calculation efficiency
- Hospitality-Focused mindset
- Time management mastery
- Resilient under pressure
- Payment Processing
- Verbal communication
- Opening and closing procedures
- Cash and credit transactions
- Till balancing
- Guest rapport
- Highly responsible and reliable
- Customer feedback handling
Languages
English
Proficient (C2)
Japanese
Intermediate
References
References available upon request.
Timeline
Bachelor's degree - Psychology
University of Nottingham
09.2023 -
Waitress
Mount Fuji Restaurant
01.2023 - 03.2025
Dental Receptionist
Asquith House Dental Practice
09.2022 - 02.2023
Private Violin Tutor
Self-Employed
03.2022 - 01.2023
Volunteer Orchestra Helper
Plantsbrook School
09.2020 - 02.2021
Babysitter
Self-employed
01.2020 - 08.2021
A Level - Biology, Geography, Psychology
Sutton Coldfield Grammar School for Girls
09.2017 - 05.2022
GCSE -
Sutton Coldfield Grammar School for Girls
/2020 - /2022
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