Compassionate and motivated professional with a strong foundation in customer-service roles and a growing passion to supporting children with Special Educational Needs and Disabilities (SEND). Experienced in creating calm, welcoming environments for individuals with diverse needs, including those with mental health challenges such as high anxiety. Skilled in communication, active listening, and de-escalation, with the ability to build rapport and trust. Organised, reliable, and adaptable under pressure, with proven success in multitasking, problem-solving, and providing one-to-one support. Eager to bring a caring, patient, and inclusive approach to a Teaching Assistant role, supporting the emotional, social, and educational development of SEND pupils in a school setting.