Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Erika Murtha

Widnes,Cheshire

Summary

Detail-oriented professional with expertise in medication labelling accuracy, patient confidentiality assurance, and non-prescription medicines advice. Demonstrates exceptional customer service excellence, effective communication with GPs, and proficiency in cash register operation. Skilled in promoting NHS services while maintaining patience and tactfulness in all interactions. Committed to delivering high-quality care and fostering trust within healthcare environments.

Enthusiastic Pharmacy Dispensing Assistant known for delivering exceptional customer service and ensuring accurate medication dispensing. Skilled in maintaining organised and compliant pharmacy environments, while contributing to team efficiency. Achievements include enhancing patient satisfaction through clear communication and proactive problem-solving.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work History

Pharmacy dispensing assistant

Strachans
Widnes, Halton
08.2022 - Current
  • Delivered exceptional service and guidance on medication, boosting customer satisfaction
  • Provided vital support to pharmacists, enhancing overall operational efficiency.
  • Streamlined dispensary operations by maintaining an organised workspace, promoting productivity amongst team members.
  • Verified accuracy of prescription information before dispensing medications, reducing risk of errors.
  • Managed sensitive information discreetly, respecting patients' rights to confidentiality.
  • Ensured efficient operation of the dispensary with careful stock control.
  • Maintained up-to-date knowledge of NHS regulations to ensure compliance during daily tasks.
  • Escalated medicine-related concerns or queries to pharmacist as appropriate.

Pharmacy dispensing assistant

aim rx
Widnes, Halton
09.2018 - 08.2022
  • Ensured efficient operation of the dispensary with careful stock control.
  • Facilitated seamless communication between patients and pharmacists for optimal healthcare provision.
  • Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
  • Answered customer enquiries about medication use, contributing to their wellbeing and health awareness.
  • Demonstrated commitment to continuous learning, staying updated with latest pharmaceutical industry changes and guidelines.
  • Processed prescriptions accurately for improved patient care.
  • Maintained and updated Patient Medication Records (PMRs) to enhance data quality.
  • Enhanced continuity of patient care by establishing working relationships with healthcare professionals at primary and secondary care facilities.
  • Assisted with dispensing duties during busy periods to aid pharmacy workflow.

Pharmacy dispensing and counter assistant

Boots UK
Widnes, Halton
02.2004 - 10.2018
  • Assisted in stock management to ensure availability of essential medicines.
  • Improved customer satisfaction by providing efficient service at the counter.
  • Labelled all products accurately preventing any potential confusion or mishaps.
  • Dispensed prescribed medications, enhancing patient wellbeing.
  • Handled cash transactions accurately ensuring financial integrity within the pharmacy.
  • Assisted customers with over-the-counter product queries for informed decisions.
  • Advised patients on minor ailments contributing to overall public health awareness.
  • Offered empathetic assistance to elderly customers with their prescriptions, improving customer relations.

Pharmacy dispensing assistant

Cohens Chemist
Halewood, Knowsley
10.2016 - 09.2018
  • Prepared prescription labels to ensure customer clarity, resulting in fewer medication errors.
  • Verified accuracy of prescription information before dispensing medications, reducing risk of errors.
  • Assisted in the accurate dispensation of prescription medications by closely following pharmacists' instructions.
  • Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
  • Verified patient exemption statuses to avoid fines.
  • Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
  • Assisted pharmacy staff in preparing medications and filling orders.

Education

NVQ Level 2 - Counter Asssitant

Boots UK
Widnes, Halton
02.2004 - 08.2004

NVQ Level 2 - Pharmacy Assistant

Boots UK
Widnes, Halton
01.2008 - 07.2008

GCSEs - English, Maths, Science, Geography, Business Studies

AQA
Widnes, Halton
05.1996 - 05.1996

Skills

  • Medication labelling accuracy
  • Patient confidentiality assurance
  • Customer service excellence
  • Cash register operation
  • Non-Prescription medicines advice
  • Patience and tactfulness
  • NHS services promotion


Affiliations

  • Yoga
  • Walking
  • Family Time
  • Reading
  • Cooking and Dining Out
  • Live Music

References

References available upon request.

Timeline

Pharmacy dispensing assistant

Strachans
08.2022 - Current

Pharmacy dispensing assistant

aim rx
09.2018 - 08.2022

Pharmacy dispensing assistant

Cohens Chemist
10.2016 - 09.2018

NVQ Level 2 - Pharmacy Assistant

Boots UK
01.2008 - 07.2008

Pharmacy dispensing and counter assistant

Boots UK
02.2004 - 10.2018

NVQ Level 2 - Counter Asssitant

Boots UK
02.2004 - 08.2004

GCSEs - English, Maths, Science, Geography, Business Studies

AQA
05.1996 - 05.1996

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Erika Murtha