Erika Murtha
Widnes,Cheshire
Summary
Detail-oriented professional with expertise in medication labelling accuracy, patient confidentiality assurance, and non-prescription medicines advice. Demonstrates exceptional customer service excellence, effective communication with GPs, and proficiency in cash register operation. Skilled in promoting NHS services while maintaining patience and tactfulness in all interactions. Committed to delivering high-quality care and fostering trust within healthcare environments.
Enthusiastic Pharmacy Dispensing Assistant known for delivering exceptional customer service and ensuring accurate medication dispensing. Skilled in maintaining organised and compliant pharmacy environments, while contributing to team efficiency. Achievements include enhancing patient satisfaction through clear communication and proactive problem-solving.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work history
Pharmacy dispensing assistant
Strachans
Widnes, Halton
2022.08 - Current
- Delivered exceptional service and guidance on medication, boosting customer satisfaction
- Provided vital support to pharmacists, enhancing overall operational efficiency.
- Streamlined dispensary operations by maintaining an organised workspace, promoting productivity amongst team members.
- Verified accuracy of prescription information before dispensing medications, reducing risk of errors.
- Managed sensitive information discreetly, respecting patients' rights to confidentiality.
- Ensured efficient operation of the dispensary with careful stock control.
- Maintained up-to-date knowledge of NHS regulations to ensure compliance during daily tasks.
- Escalated medicine-related concerns or queries to pharmacist as appropriate.
Pharmacy dispensing assistant
aim rx
Widnes, Halton
2018.09 - 2022.08
- Ensured efficient operation of the dispensary with careful stock control.
- Facilitated seamless communication between patients and pharmacists for optimal healthcare provision.
- Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
- Answered customer enquiries about medication use, contributing to their wellbeing and health awareness.
- Demonstrated commitment to continuous learning, staying updated with latest pharmaceutical industry changes and guidelines.
- Processed prescriptions accurately for improved patient care.
- Maintained and updated Patient Medication Records (PMRs) to enhance data quality.
- Enhanced continuity of patient care by establishing working relationships with healthcare professionals at primary and secondary care facilities.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
Pharmacy dispensing and counter assistant
Boots UK
Widnes, Halton
2004.02 - 2018.10
- Assisted in stock management to ensure availability of essential medicines.
- Improved customer satisfaction by providing efficient service at the counter.
- Labelled all products accurately preventing any potential confusion or mishaps.
- Dispensed prescribed medications, enhancing patient wellbeing.
- Handled cash transactions accurately ensuring financial integrity within the pharmacy.
- Assisted customers with over-the-counter product queries for informed decisions.
- Advised patients on minor ailments contributing to overall public health awareness.
- Offered empathetic assistance to elderly customers with their prescriptions, improving customer relations.
Pharmacy dispensing assistant
Cohens Chemist
Halewood, Knowsley
2016.10 - 2018.09
- Prepared prescription labels to ensure customer clarity, resulting in fewer medication errors.
- Verified accuracy of prescription information before dispensing medications, reducing risk of errors.
- Assisted in the accurate dispensation of prescription medications by closely following pharmacists' instructions.
- Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
- Verified patient exemption statuses to avoid fines.
- Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
- Assisted pharmacy staff in preparing medications and filling orders.
Education
NVQ Level 2 - Counter Asssitant
Boots UK
Widnes, Halton 2004.02 - 2004.08
NVQ Level 2 - Pharmacy Assistant
Boots UK
Widnes, Halton 2008.01 - 2008.07
GCSEs - English, Maths, Science, Geography, Business Studies
AQA
Widnes, Halton 1996.05 - 1996.05
Skills
- Medication labelling accuracy
- Patient confidentiality assurance
- Customer service excellence
- Cash register operation
- Non-Prescription medicines advice
- Patience and tactfulness
- NHS services promotion
Affiliations
- Yoga
- Walking
- Family Time
- Reading
- Cooking and Dining Out
- Live Music
References
References available upon request.
Timeline
Pharmacy dispensing assistant
Strachans
2022.08 - Current
Pharmacy dispensing assistant
aim rx
2018.09 - 2022.08
Pharmacy dispensing assistant
Cohens Chemist
2016.10 - 2018.09
NVQ Level 2 - Pharmacy Assistant
Boots UK
2008.01 - 2008.07
Pharmacy dispensing and counter assistant
Boots UK
2004.02 - 2018.10
NVQ Level 2 - Counter Asssitant
Boots UK
2004.02 - 2004.08
GCSEs - English, Maths, Science, Geography, Business Studies
AQA
1996.05 - 1996.05