Chantelle Suto
Cardiff,Caerdydd
Summary
Dedicated professional with a strong foundation in customer service and cash handling, complemented by expertise in complaint resolution and clinical judgment. Demonstrates proficiency in automated dispensing systems handling, medication labelling accuracy, and drug stock management. Highly organised with exceptional time management skills, ensuring efficient order processing and effective risk management. Committed to maintaining confidentiality assurance and health and safety protocols while excelling under pressure. Career goals include advancing within the healthcare sector to further enhance patient care through innovative solutions.
Overview
18
18
years of professional experience
Work history
Pharmacy dispensing assistant
Knights Pharmacy
Cardiff, South Glamorgan
2023.04 - Current
- Participated actively in team meetings, contributing ideas aimed at improving pharmacy services.
- Answered customer enquiries about medication use, contributing to their wellbeing and health awareness.
- Managed sensitive information discreetly, respecting patients' rights to confidentiality.
- Ensured efficient operation of the dispensary with careful stock control.
- Prepared prescription labels to ensure customer clarity, resulting in fewer medication errors.
- Conducted regular inventory checks for efficient stock management.
- Processed prescriptions accurately for improved patient care.
- Assisted customers with over-the-counter product selection based on their needs or symptoms, increasing customer satisfaction.
- Maintained suitable stock levels within dispensary and retail environment.
- Transferred dispensed items to patients safely and accurately.
- Identified high-demand and out-of-stock items for replenishment.
- Confirmed patient details before dispensing medication, eliminating prescription errors.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
Dispenser
Numan
cardiff, south glamorgan
2021.11 - 2023.04
- Maintained stock levels to prevent shortage of essential medications.
- Managed pharmaceutical supplies effectively to avoid wastage and overstocking.
- Ensured accuracy by double-checking prescriptions before dispensation.
- Dispensed appropriate quantities of medications as per prescription orders, avoiding any errors or over-dispensing .
- Adhered to all regulatory standards for safe handling of medications, contributing towards a safer work environment.
- Labelled medicines accurately, ensuring clear instructions for patients.
- Checked expiry dates regularly, preventing administration of outdated drugs.
Team Member
Greggs
Cardiff, South Glamorgan
2011.10 - 2021.11
- Sought out ways to go above and beyond job requirements.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximise performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept all serving areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Performed detailed quality control inspections on outgoing orders to maintain first-class food standards.
- Actively minimised potential health risks and trip hazards by doing routing checks throughout the day.
- Offered exceptional customer service to all staff and customers.
- Prepared refreshments and packaged orders, ensuring correct items & continued quality standards.
- Maintained outstanding levels of politeness for professional, personable customer service.
- Handled cash and card payments accurately and efficiently using the tills and card machines.
- Warmly greeted customers with a friendly smile as soon as they walk in, and serving them quickly and efficiently as possible to minimise waiting times.
- Finalised pre orders within set times ready for click and collect.
Sales Assistant
Primark
Cardiff , South Glamorgan
2008.06 - 2010.01
- Managed efficient till operations, including scanning items, processing payments and issuing receipts.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Kept withing target while serving customers on tills daily, while keeping up a friendly service
- Accepted and processed cash, cheque, card and mobile payments.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
Education
Whitchurch High School
Cardiff, South GlamorganSkills
- Customer service
- Cash handling
- Complaint resolution
- Clinical judgment
- Automated dispensing systems handling
- Time and task prioritisation
- Medication labelling accuracy
- Food safety awareness
- Highly organised
- Customer feedback management
- Risk management
- Excellent time management
- Exceptional customer service
- Effective under pressure
- Efficient order processing
- Health and safety protocol
- Computerised order entry
- Drug stock management
- Electronic prescription processing
- Patience and tactfulness
- Confidentiality assurance
- Attention to Detail
- Ordering and receiving stock
Timeline
Pharmacy dispensing assistant
Knights Pharmacy
2023.04 - Current
Dispenser
Numan
2021.11 - 2023.04
Team Member
Greggs
2011.10 - 2021.11
Sales Assistant
Primark
2008.06 - 2010.01
Whitchurch High School