Eoin Sharkey
Cookstown,Co. Tyrone
Summary
Dynamic professional with expertise in customer service and retail operations, showcasing exceptional communication skills and technological literacy. Proven track record in cash handling, ticketing system usage, and automatic replenishment systems, enhancing efficiency and customer satisfaction. Adept at merchandising, product knowledge, and visual merchandising to drive sales and improve store presentation. Demonstrates leadership in group settings and excels in warehouse coordination and delivery logistics. Committed to leveraging skills in wine and spirit sales to achieve career growth within the retail industry.
Enthusiastic Customer Assistant providing exceptional levels of customer care with a consistent can-do attitude. Self-motivated to greet customers and process transactions in timely and efficient manner. Expertise and enthusiasm for outfit recommendations and visual merchandising.
Overview
9
9
years of professional experience
Work history
Customer Assistant/ Duty Manager
Lidl NI
Cookstown
2022.10 - Current
- Ensured health and safety regulations complied within work premises at all times.
- Provided excellent customer service to ensure repeat business.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Collaborated efficiently with team members to maintain smooth store operations.
- Handled cash and card payments with accuracy.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained cash drawer accuracy through meticulous money handling practices.
- Took responsibility for cash handling and end-of-day banking procedures.
- Adhered to all company protocols for safe handling of materials and machinery operation.
Chippy Worker
Main Street Takeaway
Carrickmore
2020.07 - 2022.08
- I have also worked in Main Street Takeaway from July 2020. Here I further developed my role in being independent and also in teamwork. Effective team work is critical here as we must all work in a team to ensure all orders are ready on time for the customer collecting it. This also helped my skills in time management.
Sales Assistant
O'Kane's Spar
Carrickmore
2021.10 - 2022.04
- I briefly worked in O'Kanes Spar in Carrickmore as a Sales Assistant. In this role which links to all my previous roles I am responsible for handling cash and communicating with the customers. In this job, trust is important as I must be trusted to handle the tills correctly and to help anyone around the shop if and when needed. I must also use my own initiative to do set tasks when the shop is quiet.
Sales Assistant
The Perfect Gift
Coalisland
2017.01 - 2019.01
- In this position I am responsible for assisting customers with their enquiries and replenishing stock on the shelves, I also complete financial transactions and have responsibility for cash and card payments. I first started working in The Perfect Gift which is owned by a family member at 13. From working in this family run business from a young age has helped me develop key skills such as independence and being confident speaking to the customers who come into the shop.
Education
GCSE - Mathematics
Holy Trinity College
Cookstown 01/2011 - 01/2020
BTEC - ICT
Holy Trinity College
Cookstown 01/2011 - 01/2020
GCSE - Irish
Holy Trinity College
Cookstown 01/2011 - 01/2020
GCSE - English
Holy Trinity College
Cookstown 01/2011 - 01/2020
GSCE - Single Award Science
Holy Trinity College
Cookstown 01/2011 - 01/2020
GCSE - Food Studies
Holy Trinity College
Cookstown 01/2011 - 01/2020
GCSE - Religion
Holy Trinity College
Cookstown 01/2011 - 01/2020
OCN - Learning for Life and Work
Holy Trinity College
Cookstown 01/2011 - 01/2020
BTEC Level 3 - Business
South West College
Omagh 01/2020 - 2026.04
Level 5 Foundation Degree - Business Management
South West College
Omagh 01/2020 - 08/2024
Skills
- Communication excellence
- Self-Checkout operation
- Automatic replenishment system
- Technological literacy
- Ticketing system usage
- Cash handling
- Team player
- Customer Service
- Merchandising
- Refund and exchange processing
- Visual merchandising
- Perishable item rotation
- Supermarket bakery operations
- Group leadership
- Cash-handling expertise
- Customer engagement
REFERENCES
- Sarah, Law, Store Manager, 07731825730, 24 Orritor Rd, Cookstown BT80 8BN
- Ela, Wnek, Deputy Store Manager, 07756015593, 24 Orritor Rd, Cookstown BT80 8BN
Timeline
Customer Assistant/ Duty Manager
Lidl NI
2022.10 - Current
Sales Assistant
O'Kane's Spar
2021.10 - 2022.04
Chippy Worker
Main Street Takeaway
2020.07 - 2022.08
Sales Assistant
The Perfect Gift
2017.01 - 2019.01
GCSE - Mathematics
Holy Trinity College
01/2011 - 01/2020
BTEC - ICT
Holy Trinity College
01/2011 - 01/2020
GCSE - Irish
Holy Trinity College
01/2011 - 01/2020
GCSE - English
Holy Trinity College
01/2011 - 01/2020
GSCE - Single Award Science
Holy Trinity College
01/2011 - 01/2020
GCSE - Food Studies
Holy Trinity College
01/2011 - 01/2020
GCSE - Religion
Holy Trinity College
01/2011 - 01/2020
OCN - Learning for Life and Work
Holy Trinity College
01/2011 - 01/2020
BTEC Level 3 - Business
South West College
01/2020 - 2026.04
Level 5 Foundation Degree - Business Management
South West College
01/2020 - 08/2024