Cristian Capasso
London ,Uk
Summary
energetic individual with a positive can do attitude, passionate with a superb customer service and team work orientated, with my loyalty to both my colleagues and the organization drives me to consistently strive for excellence and contribute to a successful work environment.
I enjoy working in fast-paced environments and I am committed to delivering results that exceed expectations.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Head Bartender
SOHO HOUSE
London, United Kingdom
2019.10 - Current
- Process cash, credit card and voucher payments using POS terminals.
- Facilitate smooth operations by keeping bar area well-stocked throughout each shift
- communicate efficiently with management in order to ensure the smooth operation of the service
- Elevate customer service by training staff, optimising restaurant operations and efficiently resolving order issues.
- keep high standard of cleanliness in all work areas to comply with health and safety regulations.
- Optimise customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Monitor supply levels and generate purchase orders to replenish and maintain bar inventory.
- full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Greet and seat guests to establish prompt, high quality service.
- Mix drinks and serve wine, beer and non-alcoholic beverages for multiple guests simultaneously.
Bartender
Pizza East Kentish Town (Soho House)
2018.11 - 2019.10
- full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Greet and seat guests to establish prompt, high quality service.
- Prepare and serve hot drinks and cocktails to provide beverage varieties and options.
- Clear tables, wipe countertops and dispose trash to maintain sanitation standards.
- Arrange glasses and plates to maintain organisation and attractive displays.
- keep high standard of cleanliness in all work areas to comply with health and safety regulations.
- Receive orders from wait staff and deliver beverages to guests.
Barback
Kettner's Townhouse (Soho House)
2018.01 - 2018.07
- Preparation of alcoholic and non alcoholic drinks
- Keeping the wastage book up to date and informing manager about breakages
- Maintain excellent team relationships by helping the team mates with tasks within timeframes and to high-quality standards.
- Replace beer kegs when needed while following regulations.
- Remove, wash and polish empty glasses, take plates to kitchen and discard rubbish.
- Refill, clean and replace ice bins when required.
- Studied bartending to learn recipes for different mixed cocktails.
- Assisted bartenders with opening and closing duties, such as stocktaking and garnish prep
- Prepare and serve coffee, espresso drinks and cocktails to provide beverage varieties and options.
Barback
Galvin La Chapelle
London
2016.05 - 2018.01
- Prepare and mix drinks and pour wine, beer and non-alcoholic beverages within target service timeframes.
- Remove, washe and polish empty glasses, took plates to kitchen and discard trash.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Change beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Perform bar closing and opening duties, thoroughly cleaning, sanitising and replenishing stock.
- assisting the bartender in daily bar operation
Kitchen Porter
Luce E Limoni Restaurant
London
2016.02 - 2016.05
- Clean and inspect food preparation areas ensuring safe and sanitary food-handling criteria.
- Maintain neat and organised food storage areas
- Assisted kitchen staff with food preparation
- Remove rubbish to keep workspaces neat and clean.
- Disinfect kitchen tools and supplies to maintain high standard of health and safety.
- Check product quality, quantity and temperatures upon delivery to make sure orders are fully satisfied.
Education
business and hospitality management
Anglia Ruskin university, London
2023.09 -
A-Levels - Dental technician
Bernardino roccia
Giugliano in Campania, Italy 2007.09 - 2011.07
Skills
- UK licensing laws
- Mixology proficiency
- Health regulatory compliance
- Front-Of-House (FOH) procedures
- creative
- Problem solving
- Service-orientated
- Employee training
- Cocktail list development
- Strong communication skills
- Superb customer service
- Verbal communication
- Liquor inventory management
- Cash and credit transactions
- Guest needs anticipation
- leadership
- teamwork
Timeline
business and hospitality management
Anglia Ruskin university, London
2023.09 -
Head Bartender
SOHO HOUSE
2019.10 - Current
Bartender
Pizza East Kentish Town (Soho House)
2018.11 - 2019.10
Barback
Kettner's Townhouse (Soho House)
2018.01 - 2018.07
Barback
Galvin La Chapelle
2016.05 - 2018.01
Kitchen Porter
Luce E Limoni Restaurant
2016.02 - 2016.05
A-Levels - Dental technician
Bernardino roccia
2007.09 - 2011.07