Lexi McLaughlin
Summary
Motivated and personable professional with 7 years of experience in high-volume hospitality environments, now seeking to apply strong customer service and communication skills within a Customer Service Executive role. Proven ability to manage multiple tasks efficiently, resolve customer queries, and deliver a consistently positive experience under pressure. Eager to develop product knowledge and contribute to a smooth and engaging customer journey.
Overview
7
7
years of professional experience
Work history
Cocktail Bartender
Il Pescatore
2023.10 - Current
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Developed and maintained an extensive knowledge of drink recipes, presentation techniques, and bar equipment.
- Maintained a clean and organised bar area, adhering to health and safety regulations.
- Completed open and close duties, ensuring a well stocked bar for peak performance.
Shot Supervisor
TGC Leisure
2022.09 - 2025.09
- Generated repeat business through exceptional customer service.
- Analysed sales data to identify trends, adapting sales strategies to maximise profitability.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Provided table service assistance during peak trade periods.
- Conducted inventory checks, placing orders for stock replenishment to maintain product availability.
Customer Assistant
Morrisons PLC, Café
2023.03 - 2023.10
- Utilised point-of-sale POS systems for order entry, ensuring accuracy in customer billing and kitchen order relay.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported other areas of restaurant in set up, clean-up, prep work and equipment maintenance.
Counter Supervisor
Tony's Pizzeria & Grill House
2019.01 - 2023.01
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Checked work throughout production phases for good quality control.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Education
St Benedict's High School 2021
Skills
- Display construction
- Inventory oversight
- Quality Control
- Staff scheduling
- POS Systems
- Outstanding customer service
- UK Licensing Laws
- Negotiation
- Driving License
Education
other
Languages
Spanish
French
English
Languages
6,C2,2,A2,3,B1
Hobbies and interests
- Reading
- Health & Fitness
- Pilates
- Nutrition
- Photography
- Travelling
Timeline
Cocktail Bartender
Il Pescatore
2023.10 - Current
Customer Assistant
Morrisons PLC, Café
2023.03 - 2023.10
Shot Supervisor
TGC Leisure
2022.09 - 2025.09
Counter Supervisor
Tony's Pizzeria & Grill House
2019.01 - 2023.01
St Benedict's High School 2021