- Listening to music
- Colouring in
- going for walks
Emma Jay Risbrough Priestley-Horton
Stockton-On-Tees,Durham
Summary
Dedicated Barista Supervisor skilled in enhancing customer satisfaction and operational efficiency. Manages daily bar operations, ensuring cleanliness and organisation for quick service delivery. Resolves customer complaints with diplomacy, reinforcing a positive brand reputation.
Overview
23
23
years of professional experience
Work History
Barista Supervisor
Compass Group UK & Ireland
Stockton-on-Tees, Durham
06.2018 - Current
- Trained junior baristas to deliver first-class coffee service, from drinks preparation to presentation.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Kept bar stocked and organised for easy access and quick service to customers.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Resolved customer complaints with diplomacy, maintaining the establishment's reputation for outstanding service.
- Analysed customer feedback to continually refine service offerings and improve overall satisfaction.
- Took customer orders and prepared drinks following best practices for each type.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Greeted and connected with every customer, recommending drinks and pastries.
Barista Supervisor
Goldleaf Catering
Stockton-on-Tees, Durham
09.2016 - 06.2018
- Managed opening and closing operations of retail store to ensure smooth transitions and operational efficiency.
- Maintained cleanliness of work areas and customer seating zones.
- Assisted customers by addressing inquiries and resolving issues effectively.
- Processed cash transactions accurately.
- Replenished stock levels promptly.
- Prepared homemade meals and desserts with attention to flavour and presentation.
Kitchen Staff Member
Stockton Borough Council
Stockton-on-Tees, Cleveland
09.2014 - 09.2015
Kitchen Staff Member
The Little Chef
Stockton-on-Tees, Cleveland
04.2003 - 05.2004
Education
NVQ Level 2 - Health and Social care
Prior Pursglove College
Stockton-On-Tees, 2015
NVQ Level 2 - retail
City Centre Training
Stockton-On-Tees,2003
GCSEs - Emglish, Maths, Science, Geographay Business studies, Child Development, Textiles
Bishopsgarth Comprehensive School
Stockton-On-Tees1999
Skills
- Customer service
- Inventory management
- Staff training
- Quality assurance
- Time management
Interests
Timeline
Barista Supervisor
Compass Group UK & Ireland
06.2018 - Current
Barista Supervisor
Goldleaf Catering
09.2016 - 06.2018
Kitchen Staff Member
Stockton Borough Council
09.2014 - 09.2015
Kitchen Staff Member
The Little Chef
04.2003 - 05.2004
NVQ Level 2 - Health and Social care
Prior Pursglove College
NVQ Level 2 - retail
City Centre Training
GCSEs - Emglish, Maths, Science, Geographay Business studies, Child Development, Textiles
Bishopsgarth Comprehensive School