Rhys Williams
Taunton, Somerset,England
Overview
5
5
years of professional experience
Work History
Barista Supervisor
Roadchef
Taunton, Somerset
2022.05 - Current
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Trained new staff on coffee-making techniques, customer service, and health and safety protocols.
- Worked with passion and enthusiasm to motivate junior team members and provide positive customer experiences.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain reputation.
- Led training sessions for new staff on coffee preparation techniques and customer service excellence.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Kept bar stocked and organised for easy access and quick service to customers.
- Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.
- Managed point-of-sale systems, processing transactions accurately and efficiently.
- Delivered exceptional customer service, responding to enquiries and offering recommendations on beverage selections.
- Expertly handled daily store operations in the absence of management.
Sales Assistant
Mountain Warehouse
Taunton, Somerset
2021.07 - 2022.05
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
Education
Bachelor of Arts - Business Management & Sustainability
University Centre Weston
Somerset2025-01
A-Levels -
Richard Huish College
Taunton, Somerset2022-01
GCSEs -
Heathfield Community School
Taunton, Somerset2020-01
Skills
- Customer service
- POS systems
- Customer relationship management
- Conflict resolution
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Team building
- Team leadership and motivation
- Commitment to excellence
- Analytical and critical thinking
- Strategic planning
- Health and safety awareness
- Task collaboration
- Complaint handling and resolution
Hobbies and interests
- Football
- Travelling
- Family
- Friends
Timeline
Barista Supervisor
Roadchef
2022.05 - Current
Sales Assistant
Mountain Warehouse
2021.07 - 2022.05
Bachelor of Arts - Business Management & Sustainability
University Centre Weston
A-Levels -
Richard Huish College
GCSEs -
Heathfield Community School