Charlie Richardson
Newcastle upon Tyne,Tyne and Wear
Summary
Hard-working and motivated young professional with strong morals, a positive attitude, and a genuine drive to succeed and improve in life. Reliable, honest, and eager to learn new skills, with the ability to work well independently or as part of a team. Committed to personal growth and delivering high standards in every task undertaken.
Very used to hard-working environments and can adapt to any situation. I take major pride in every job I've done and make sure it's done to the extent it should be or even beyond.
I have made many good friends through all jobs and like to think I'm pretty easy to get on with as a person.
Overview
5
5
years of professional experience
Work history
Barista Supervisor
black sheep coffee company
Newcastle, Tyne and Wear
04.2024 - 05.2026
- Monitored staff performance, providing additional training on drinks preparation and service as needed to meet brand standards.
- Monitored and maintained appropriate stock levels through careful inventory management.
- Inspired teams to work with exceptional efficiency, consistently meeting drinks preparation timeframes.
- Motivated high-performing teams in fast-paced cafe environments to consistently deliver quality and service standards.
- Worked with passion and enthusiasm to motivate junior team members and provide positive customer experiences.
- Led by example in providing customers with exceptional service, from a warm welcome to timely drinks delivery.
- Ordered, received and stocked supplies and retail products.
Barista
black sheep coffee company
newcastle, Tyne and Wear
09.2023 - 05.2026
- Cleaned and sanitised work areas, utensils and equipment.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Maintained calm demeanour during high-volume periods and special events.
- Maintained highest standards of conduct and personalised customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Checked temperatures of freezers, refrigerators and heating equipment to verify proper functioning.
- Ordered, received and stocked supplies and retail products.
- Identified and utilised opportunities to upsell menu items to guests.
Owner/Operator
CHERRYCHEM
Newcastle upon Tyne, tyne and wear
04.2023 - Current
- Researched into undiscovered markets to find new talent that can be used in modern ways.
- Developed marketing plans to increase brand visibility.
- Researched market trends and consumer behaviour to support business decision-making.
- Reacted calmly and appropriately in emergency situations.
- Stored goods strategically for accessibility purposes.
Retail Cashier
Seaview cafe
South Shields, Tyne and Wear
05.2022 - 09.2023
- Took and processed cash and card payments.
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- Maintained clean, tidy and organised checkout areas.
- Packed purchased items properly to prevent damage to delicate products.
- Supported salesfloor and stockroom staff during busy periods, contributing to stock replenishment and store zoning.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
- Assessed customer IDs when selling age-restricted goods.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Processed refunds and exchanges at customer service desk.
- Minimised fraudulent transactions by assessing notes when processing payments.
cashier
Ritrovo ltd
South Shields, Tyne and Wear
05.2022 - 04.2023
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Advised customer of event policies and requirements for admission.
- Assessed customer IDs when selling age-restricted goods.
- Processed refunds and exchanges at customer service desk.
- Hands on work as well as being cashier.
- Handling of food done with high hygiene standards.
Bar Assistant
hogarths south shields
South Shields, Tyne and Wear
10.2021 - 06.2022
- Collected glasses from tables.
- wash, dried and put away glasses.
- Changed beer kegs.
- Dealt with many customer interactions.
- Cleaning ( Toilets , tables, outside cleaning etc).
- Restocking.
- Help with decoration during seasons that provided.
- Maintained excellent customer satisfaction by providing attentive, friendly and polite service.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Heavy lifting ( Bringing in and removing beer kegs, as well as taking glass bins out).
Education
Foundation Degree in Arts - film and tv
Newcastle College
Newcastle-upon-TyneGCSEs - English literature
Harton Academy
South Shields, STYGCSEs - Mathematics
harton
south shieldsNVQ Level 2 - Business studies
Harton Academy
South Shields, STYNVQ Level 2 - Engineering
harton
South Shields, STYGCSEs - science
Harton Academy
South Shields, STYSkills
- Customer assistance
- Store merchandise handling
- Credit and cash transactions
- Security monitoring
- Product recommendations
- Payment processing
- Transaction reconciliations
- Cash counting machine operations
- Professional appearance
- Cash register operation
- Alcohol law compliance
- Customer greeting
- Cash counting
- Issue resolution
- Product bagging
- Point Of Sale (POS) expertise
- Customer order recording
- Cleaning standards
- Loss prevention
- Order packing
- Staff mentoring
- Barista training
- People development
- Customer Service
- Inventory control
- POS system operation
- Performance improvement
- Efficient time management
- Latte art creation
- Speciality coffee knowledge
- Quality Control
- Equipment Maintenance
- Conflict Resolution
- Supervisory leadership
Affiliations
- Gaming
- Filming and Editing
- Photography
- Fashion Design
- Music and Djing
Accomplishments
I was made a supervisor within my first few months at Black Sheep Coffee due to my commitment to my work, as well as the crew around me.
Although with a busy personal life I haven't had much time to commit to it, my clothing/film company CHERRYCHEM has achieved 2 sellout clothing drops since 2024. We also threw a party for the last drop and easily had a few hundred people pass throughout the evening.
Moving out of my hometown was a huge achievement for me at such a young age, and being able to prove that it was possible to my home friends was even more so.
Timeline
Barista Supervisor
black sheep coffee company
04.2024 - 05.2026
Barista
black sheep coffee company
09.2023 - 05.2026
Owner/Operator
CHERRYCHEM
04.2023 - Current
Retail Cashier
Seaview cafe
05.2022 - 09.2023
cashier
Ritrovo ltd
05.2022 - 04.2023
Bar Assistant
hogarths south shields
10.2021 - 06.2022
GCSEs - English literature
Harton Academy
GCSEs - Mathematics
harton
NVQ Level 2 - Business studies
Harton Academy
NVQ Level 2 - Engineering
harton
GCSEs - science
Harton Academy
Foundation Degree in Arts - film and tv
Newcastle College